PA to General Manager (report to GM expat)

I. JOB OVERVIEW

PA to General Managerwill be required to provide the highest standards of administrative support to the General Manager. This is a true PA role supporting the GM in his daily tasks.

II. DUTIES AND RESPONSIBILITIES

The secretarial / office support will include, but not be limited to:

- Preparation of correspondence

- Receiving and distributing incoming mail

- Dealing with day to day issues and communicating feedback to the GM / HOD’s

- Take and re-direct telephone calls for the General Manager where appropriate

- Maintenance of diary and appointments to ensure that appointments are honoured, meetings and attended and deadlines met

- Organisation of internal and external meetings as required

- Maintain efficient and accurate filing systems, electronic and paper files. Ensure timely follow ups and feedback

- Handle and respond to guest complaints / complaint letters / emails

- Prepare vouchers, prizes, donations, guest cards, letter of thanks, reports as requested

- To proactively engage in the development of processes and methods to improve the service and efficiency of all areas of the role

- Book and co-ordinate extensive travel and accommodation requirements for the GM / HOD’s, Head Office and Sales Teams

- Preparation of expense reports

- Attending internal and external meetings, preparing agenda’s, taking, typing and distributing minutes and follow up as appropriate, ensuring deadlines are adhered to

- Preparation of VIP and complementary forms and amenities and gifting

- To interact and meet (when required) with guests either VIP’s, previous guests, guests with complaints. To resolve issues and feedback continually to guest , HOD’s and GM

- To build external relationships in the community

- To welcome and host external visitors of the GM

- Support HODs when necessary and required

- Be available and give overall support if required during marketing, PR and special events

- Assist with site inspections and the co-ordination thereof as and when required, working with the appropriate HOD’s.

- Working with expat environment;

- Competitive salary package;

- Full salary during probation;

- Health Care & Accident Insurance;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

* WORK CHARACTERISTICS:

- Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding question as problem solving.

- Must be familiar with all hotels procedures, regulations.

* WORK EXPERIENCE:

- At least 3 - 5 years working as Secretarial/ Front Office/ Customer Service/ Human Resources Positions, preferably in hospitality industry.

- Computer proficient.

- Fluently in English ( both verbal and written).

* The successful candidate can be on board from March onwards

*CV/ Resumé for application must be in English.