assistant-front-desk-manager-tro-ly-quan-ly-quay-le-tan

Assistant Front Desk Manager/Trợ lý Quản lý quầy lễ tân

Pullman Phu Quoc Beach Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

GENERAL MISSION

To assist Management in increasing the Hotel’s profitability.

To supervise staff within the section.

To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.

TECHNICAL RESPONSIBILITIES

Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.

Responsible for the daily organization of section.

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

Supervise workload during shift.

Maintain working communication and relation with all departments.

Maintain master key control.

Accurately maintain and communicate the room status information.

Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.

Establish good public relations with all guests.

Provide guests with the most accurate and up to date information at all times.

Resolve guest problems quickly efficiently.

Use your supervision skills efficiency to encourage and motivate staff.

Perform other duties assigned by superior.

ADMINISTRATION

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

COMMERCIAL RESPONSIBILITIES

Provide services and information to guests at the most accurate and up to date possible.

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES

Be understanding and supportive, encouraging and helpful to all subordinates.

Have a good working relationship with all colleagues and employees of the Hotel.

RELATIONS

Reports directly to the Assistant Front Office Manager

Assist in maintaining a close working relationship with all Departments of the Hotel.

REPLACEMENT AND TEMPORARY MISSION

To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.

To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Quyền lợi được hưởng

- 05 working days or 40 hrs per week.

- Social - Health Insurance per labor law.

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

- Meal Allowance on duty (03 meals per day if stay at staffhouse).

- Uniform.

- Free Accommodation at nice, modern and comfortable staff house.

- Can enjoy Fitness facilities at staffhouse daily

- Telephone allowance (depend on positions)

- On board Travel expense support.

- Employee of the Month / Quarter / Year Award.

- Birthday Celebration.

- Year end Bonus, KPI Bonus.

- Year End Party.

- International working environment with many Expatriates

- Free to attend English Courses at the Hotels to improve your communication skill.

- Special discount with Accor property after 06 months of employment

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed properties

Accorhotels group has around 4300 hotels over the world in 100 countries

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE.

Yêu cầu công việc

- Graduated from College/University and/or with similar working experience in 04 -05 star Hotel/Resorts.

- Preferably experience in international hotel and Opera system using.  

- Office computer literacy.

- Good command in English.

- Leadership, Management, Interpersonal, Guest Complaint Handling Skill.

- Knowing how to deal with staffs/ customers professionally, good in guest complaint handling.

- Excellent in service mind oriented, Excellent time keeping and organisational skills.

- At least 2 years experience in the similar position, Front Office Supervisor with good background/profile will be considered for interview.

Yêu cầu hồ sơ

Contact person/Liên hệ: Mr Tam - 0985.800.178

Please contact during the working hours from Monday to Friday/Vui lòng liên hệ trong giờ hành chính từ thứ 2 đến thứ 6

To get the official Application Form, kindly visit www.vieclamphuquoc.net (put in the searching keys: Pullman Phu Quoc)/Để tải Mẫu đơn ứng tuyển chính thức, vui lòng truy cập trang vieclamphuquoc.net với từ khóa tìm kiếm Pullman Phu Quoc.

Please send your resume in English/Vui lòng gửi CV bằng tiếng Anh.

Chức danh Địa điểm Ngày kết thúc Mức lương
Sales Coordinator (Phu Quoc based) 26/12/2019 Thỏa thuận
Talent & Culture Officer (C&B in Human Resources) - Working at Phu Quoc Island 28/12/2019 Thỏa thuận
Kid Club Captain/Tổ trưởng Khu vui chơi trẻ em 29/12/2019 Thỏa thuận
Kid Club Attendant/Nhân viên Khu vui chơi trẻ em 29/12/2019 Thỏa thuận
Senior Spa Supervisor/Giám sát Spa 29/12/2019 Thỏa thuận
Spa Supervisor/Giám sát Spa 29/12/2019 Thỏa thuận
02 Resort Nurse / 02 Y tá Khách sạn (Làm việc tại Phú Quốc ) 30/01/2020 Thỏa thuận
Banquet Connector (Banquet/Event Attendant)/Nhân viên bộ phận Tiệc 29/12/2019 Thỏa thuận
Butlers Presidential Villa 29/12/2019 Thỏa thuận
Bartender/Nhân viên pha chế 29/12/2019 Thỏa thuận
Bell Captain/Tổ trưởng Tổ hành lý 29/12/2019 Thỏa thuận
Florist/Nhân viên cắm hoa 29/12/2019 Thỏa thuận
Shop Connector (Shop Attendant) 29/12/2019 Thỏa thuận
Engineering Attendant/Nhân viên Kỹ thuật 29/12/2019 Thỏa thuận
F&B Welcomer (F&B Hostess/cashier) 29/12/2019 Thỏa thuận
Front Office Supervisor/Giám sát bộ phận tiền sảnh 29/12/2019 Thỏa thuận
Housekeeping Order taker/Nhân viên tiếp nhận yêu cầu Bộ phần Buồng 28/12/2019 Thỏa thuận
Housekeeping Attendant/Nhân viên buồng phòng/Nhân viên vệ sinh khu vực công cộng 29/12/2019 Thỏa thuận
Uniform Attendant/Nhân viên cấp phát đồng phục 29/12/2019 Thỏa thuận
Laundry Attendant/Nhân viên giặt là 29/12/2019 Thỏa thuận
Telephone Connector/Nhân viên tổng đài 29/12/2019 Thỏa thuận
Assistant Outlet Manager 29/12/2019 Thỏa thuận
Connector (Receptionist)/Nhân viên Lễ tân 29/12/2019 Thỏa thuận
Bellman/Nhân viên hành lý 29/12/2019 Thỏa thuận
Telephone Supervisor/Giám sát tổng đài 28/12/2019 Thỏa thuận
Airport Representative/Nhân viên đón khách sân bay 28/12/2019 Thỏa thuận
Welcomer/Nhân viên đón tiếp khách 28/12/2019 Thỏa thuận
Lái xe/Driver 29/12/2019 Thỏa thuận
Outlet Manager 29/12/2019 Thỏa thuận
F&B Captain 29/12/2019 Thỏa thuận
F&B Supervisor 29/12/2019 Thỏa thuận

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