Assistant Front Desk Manager/Trợ lý Quản lý quầy lễ tân
- Hạn nộp: 30/10/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Tiền sảnh
28/09/2020 14:23
Mô tả công việc
GENERAL MISSION
To assist Management in increasing the Hotel’s profitability.
To supervise staff within the section.
To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.
TECHNICAL RESPONSIBILITIES
Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.
Responsible for the daily organization of section.
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
Supervise workload during shift.
Maintain working communication and relation with all departments.
Maintain master key control.
Accurately maintain and communicate the room status information.
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
Establish good public relations with all guests.
Provide guests with the most accurate and up to date information at all times.
Resolve guest problems quickly efficiently.
Use your supervision skills efficiency to encourage and motivate staff.
Perform other duties assigned by superior.
ADMINISTRATION
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
COMMERCIAL RESPONSIBILITIES
Provide services and information to guests at the most accurate and up to date possible.
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
HUMAN RESOURCE RESPONSIBILITIES
Be understanding and supportive, encouraging and helpful to all subordinates.
Have a good working relationship with all colleagues and employees of the Hotel.
RELATIONS
Reports directly to the Assistant Front Office Manager
Assist in maintaining a close working relationship with all Departments of the Hotel.
REPLACEMENT AND TEMPORARY MISSION
To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.
To be ready and responsible to perform any other duties as designated or required by Management from time to time.
Quyền lợi được hưởng
- 05 working days or 40 hrs per week.
- Social - Health Insurance per labor law.
- Pre-Opening Allowance ( when open, Service charge Bonus will apply )
- Meal Allowance on duty (03 meals per day if stay at staffhouse).
- Uniform.
- Free Accommodation at nice, modern and comfortable staff house.
- Can enjoy Fitness facilities at staffhouse daily
- Telephone allowance (depend on positions)
- On board Travel expense support.
- Employee of the Month / Quarter / Year Award.
- Birthday Celebration.
- Year end Bonus, KPI Bonus.
- Year End Party.
- International working environment with many Expatriates
- Free to attend English Courses at the Hotels to improve your communication skill.
- Special discount with Accor property after 06 months of employment
- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed properties
Accorhotels group has around 4300 hotels over the world in 100 countries
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE.
Yêu cầu công việc
- Preferably experience in international hotel and Opera system using.
- Office computer literacy.
- Good command in English.
- Leadership, Management, Interpersonal, Guest Complaint Handling Skill.
- Knowing how to deal with staffs/ customers professionally, good in guest complaint handling.
- Excellent in service mind oriented, Excellent time keeping and organisational skills.
- At least 2 years experience in the similar position, Front Office Supervisor with good background/profile will be considered for interview.
Yêu cầu hồ sơ
Please send your resume in English / Vietnamese.
Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tổ 6. Xóm Bàn Quy, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
- https://www.facebook.com/pullmanphuquoccareer
Pullman Phu Quoc Beach Resort scheduled to open on Quarter 3 - 2020, Pullman Phu Quoc is an up-scale tropical resort located in Phu Quoc island fringed with white-sand beaches and with large tracts still cloaked in dense, tropical jungle. With 332 well-appointed spacious guest rooms and villas, plus an array of leisure activities, an All Day Dining, a Mad Cow Wine & Grill restaurant, bars for entertainment and business, a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect tropical getaway on Vietnam's stunning coast.
Thông tin liên hệ
- Phòng Nhân tài và Văn Hóa - Phòng Nhân tài và Văn Hóa