Assistant Front Desk Manager/Trợ lý Quản lý quầy lễ tân

GENERAL MISSION

To assist Management in increasing the Hotel’s profitability.

To supervise staff within the section.

To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.

TECHNICAL RESPONSIBILITIES

Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.

Responsible for the daily organization of section.

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

Supervise workload during shift.

Maintain working communication and relation with all departments.

Maintain master key control.

Accurately maintain and communicate the room status information.

Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.

Establish good public relations with all guests.

Provide guests with the most accurate and up to date information at all times.

Resolve guest problems quickly efficiently.

Use your supervision skills efficiency to encourage and motivate staff.

Perform other duties assigned by superior.

ADMINISTRATION

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

COMMERCIAL RESPONSIBILITIES

Provide services and information to guests at the most accurate and up to date possible.

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES

Be understanding and supportive, encouraging and helpful to all subordinates.

Have a good working relationship with all colleagues and employees of the Hotel.

RELATIONS

Reports directly to the Assistant Front Office Manager

Assist in maintaining a close working relationship with all Departments of the Hotel.

REPLACEMENT AND TEMPORARY MISSION

To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.

To be ready and responsible to perform any other duties as designated or required by Management from time to time.

- 05 working days or 40 hrs per week.

- Social - Health Insurance per labor law.

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

- Meal Allowance on duty (03 meals per day if stay at staffhouse).

- Uniform.

- Free Accommodation at nice, modern and comfortable staff house.

- Can enjoy Fitness facilities at staffhouse daily

- Telephone allowance (depend on positions)

- On board Travel expense support.

- Employee of the Month / Quarter / Year Award.

- Birthday Celebration.

- Year end Bonus, KPI Bonus.

- Year End Party.

- International working environment with many Expatriates

- Free to attend English Courses at the Hotels to improve your communication skill.

- Special discount with Accor property after 06 months of employment

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed properties

Accorhotels group has around 4300 hotels over the world in 100 countries

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE.

- Preferably experience in international hotel and Opera system using.  

- Office computer literacy.

- Good command in English.

- Leadership, Management, Interpersonal, Guest Complaint Handling Skill.

- Knowing how to deal with staffs/ customers professionally, good in guest complaint handling.

- Excellent in service mind oriented, Excellent time keeping and organisational skills.

- At least 2 years experience in the similar position, Front Office Supervisor with good background/profile will be considered for interview.

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.