Reservation Officer

I. GENERAL MISSION

* Implementation and guiding booking facility for booking reservation data on hotel management system

* Implementation, guiding room reservations to implement new business programs and policies.

II. DUTIES AND RESPONSIBILITIES

* Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

* To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.

* To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.

* To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.

* To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.

* To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.

* Chasing concerning department/booker until job done.

* To handle all the complaint with effective way.

* To ensure all room reservations are guaranteed during peak periods and festive seasons.

* To make sure every single booking must be checked in details information and well managed reservation team

* Follow up group booking by: Cutoff date, deposit, room list, payment on time.

* To check booking file in two days and final file booking in details with full information.

* To maximize revenue and occupancy by up selling and suggestive selling.

* To ensure all reservations queries are replies within 24hours.

* To implement an effective filling system for different types of correspondences daily.

* To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.

* To exercise flexibility in offering room rates during low period.

* To ensure prepayment is received for travel agents / groups prior to its arrival.

* Answer all phone calls.

* Report regularly to superior concerning the daily operation.

* Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.

* Control the hygiene and cleanliness of work area, equipment and material. Ensure that policies, procedures and rules are clearly understood and followed through.

* Ensure that the established quality standard and a high level of work performance are maintained.

* Must be conversant with the Front Office computer system Smile 

- Working with expat environment;

- Competitive salary package;

- Health Care & Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

Qualification

* Bachelor’s degree in any field is required

Required skills

* Fluent English

* Negotiation and convince skill

* Analysis and communication

Experiences

* Minimum 1 years in a similar position in 4 or 5 star hotel.

* The successful candidate is expected to be on board by the end of April, 2019.

*CV/ Resumé for application must be in English.