assistant-front-office-manager

Assistant Front Office Manager

Sel de Mer Hotel & Suites

Quy mô :

hrm@seldemerhotelandsuites.com 0911 52 58 57 Human Resources Manager
Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Assist Front Office Manager in performing the tasks below:

- Customer Satisfaction (Guest Feedback, Social Media Review).

- Financial Performance (Up selling, Room Revenue, Operation Auditing).

- Showing Initiative, Problem Solving, Staff Training, Team Leading.

- Manages and motivates the Front Office team in order to provide a high standard of service for customers.

- Welcomes guests and fosters customer loyalty through his/her friendly manner.

- Develops high quality relationships with guests throughout their stay.

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

- Provide high level of customer service and maintain a high profile in the day to day front office operations.

- Ensure that personalized service is offered to each and every guest.

- Ensures that the pricing policy and internal audit procedures are duly applied.

- Supervises the management of debtors, group and individual guest invoicing and cash operations.

- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

- Prepare monthly and daily revenue report and circulate to all HOD's.

- Prepare Room revenue and occupancy forecast take action on rate strategies.

- Is involved in recruitment of new team members for front office.

- Integrates and trains employees, providing support for skills development.

- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

- Have a good knowledge of all systems and standard operating procedures of front office.

- Ensures that guest documentation and information is available and up-to-date.

Quyền lợi được hưởng

- Working with expat environment;

- Competitive salary package;

- Health Care and/or Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

Yêu cầu công việc

* At least College degree in Hospitality Management/ English language/ other related field

* At least 2 years experience in relevant supervisory/ managerial positions.

* Proficiency in English communication

* Strong organizational, detailed and analytical skills

* Computer literate and knowledgeable in operating hotel computer systems

* Strong inter-personality skills

* The successful candidate is expected to be on board by the end of April, 2019.

Yêu cầu hồ sơ

*CV/ Resumé for application should be made in English.

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Chức danh Địa điểm Ngày kết thúc Mức lương
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Assistant Human Resources Manager (Training & Recruitment) 25/03/2019 12 - 20 triệu
Spa Manager (Pre-opening) 28/02/2019 12 - 20 triệu
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Corporate & Event Sales Executive 15/03/2019 Thỏa thuận
Reservation Manager/ Assistant Reservation Manager 28/02/2019 Thỏa thuận
HR Executive (in charge of C&B) 28/02/2019 8 - 12 triệu
Sales Manager (Pre-opening) 28/02/2019 12 - 20 triệu
Chief Security (Pre-opening) 28/02/2019 12 - 20 triệu
Leisure Sales Executive 15/03/2019 Thỏa thuận
Reservation Officer 15/03/2019 Thỏa thuận
Cost Controller 15/03/2019 Thỏa thuận
General Cashier 15/03/2019 Thỏa thuận
Income Auditor 15/03/2019 Thỏa thuận
Payable Accountant 15/03/2019 Thỏa thuận
Purchasing Officer 15/03/2019 Thỏa thuận
Receivable Accountant 15/03/2019 Thỏa thuận
Receiving Officer 15/03/2019 Thỏa thuận
Store Keeper 15/03/2019 Thỏa thuận
Executive Sous Chef 15/03/2019 Thỏa thuận
Assistant Food and Beverage Manager 15/03/2019 Thỏa thuận

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Không chuyên nghiệp 1 16:46 09/01/2019

ĐÁNH GIÁ

THÔNG TIN LIÊN HỆ

Sel de Mer Hotel & Suites

Địa chỉ: Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.

Điện thoại: 0911 52 58 57

Website: http://seldemerhotelandsuites.com/coming-soon