Assistant Front Office Manager

Assist Front Office Manager in performing the tasks below:

- Customer Satisfaction (Guest Feedback, Social Media Review).

- Financial Performance (Up selling, Room Revenue, Operation Auditing).

- Showing Initiative, Problem Solving, Staff Training, Team Leading.

- Manages and motivates the Front Office team in order to provide a high standard of service for customers.

- Welcomes guests and fosters customer loyalty through his/her friendly manner.

- Develops high quality relationships with guests throughout their stay.

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

- Provide high level of customer service and maintain a high profile in the day to day front office operations.

- Ensure that personalized service is offered to each and every guest.

- Ensures that the pricing policy and internal audit procedures are duly applied.

- Supervises the management of debtors, group and individual guest invoicing and cash operations.

- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

- Prepare monthly and daily revenue report and circulate to all HOD's.

- Prepare Room revenue and occupancy forecast take action on rate strategies.

- Is involved in recruitment of new team members for front office.

- Integrates and trains employees, providing support for skills development.

- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

- Have a good knowledge of all systems and standard operating procedures of front office.

- Ensures that guest documentation and information is available and up-to-date.

- Working with expat environment;

- Competitive salary package;

- Health Care and/or Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

* At least College degree in Hospitality Management/ English language/ other related field

* At least 2 years experience in relevant supervisory/ managerial positions.

* Proficiency in English communication

* Strong organizational, detailed and analytical skills

* Computer literate and knowledgeable in operating hotel computer systems

* Strong inter-personality skills

* The successful candidate is expected to be on board by the end of April, 2019.

*CV/ Resumé for application should be made in English.