Assistant Front Office Manager
Sel de Mer Hotel & Suites
Quy mô :
hrm@seldemerhotelandsuites.com
0911 52 58 57 Human Resources Manager
Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.
Mô tả công việc
Assist Front Office Manager in performing the tasks below:
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD's.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
Quyền lợi được hưởng
- Working with expat environment;
- Competitive salary package;
- Health Care and/or Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Yêu cầu công việc
* At least College degree in Hospitality Management/ English language/ other related field
* At least 2 years experience in relevant supervisory/ managerial positions.
* Proficiency in English communication
* Strong organizational, detailed and analytical skills
* Computer literate and knowledgeable in operating hotel computer systems
* Strong inter-personality skills
* The successful candidate is expected to be on board by the end of April, 2019.
Yêu cầu hồ sơ
*CV/ Resumé for application should be made in English.
Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Chức danh | Địa điểm | Ngày kết thúc | Mức lương |
---|---|---|---|
Executive Housekeeper (pre-opening) | 23/02/2019 | 20 - 30 triệu | |
Assistant Human Resources Manager (Training & Recruitment) | 25/03/2019 | 12 - 20 triệu | |
Spa Manager (Pre-opening) | 28/02/2019 | 12 - 20 triệu | |
Assistant Front Office Manager | 15/03/2019 | Thỏa thuận | |
General Accountant | 15/03/2019 | Thỏa thuận | |
Corporate & Event Sales Executive | 15/03/2019 | Thỏa thuận | |
Reservation Manager/ Assistant Reservation Manager | 28/02/2019 | Thỏa thuận | |
HR Executive (in charge of C&B) | 28/02/2019 | 8 - 12 triệu | |
Sales Manager (Pre-opening) | 28/02/2019 | 12 - 20 triệu | |
Chief Security (Pre-opening) | 28/02/2019 | 12 - 20 triệu | |
Leisure Sales Executive | 15/03/2019 | Thỏa thuận | |
Reservation Officer | 15/03/2019 | Thỏa thuận | |
Cost Controller | 15/03/2019 | Thỏa thuận | |
General Cashier | 15/03/2019 | Thỏa thuận | |
Income Auditor | 15/03/2019 | Thỏa thuận | |
Payable Accountant | 15/03/2019 | Thỏa thuận | |
Purchasing Officer | 15/03/2019 | Thỏa thuận | |
Receivable Accountant | 15/03/2019 | Thỏa thuận | |
Receiving Officer | 15/03/2019 | Thỏa thuận | |
Store Keeper | 15/03/2019 | Thỏa thuận | |
Executive Sous Chef | 15/03/2019 | Thỏa thuận | |
Assistant Food and Beverage Manager | 15/03/2019 | Thỏa thuận |
THÔNG TIN LIÊN HỆ
Sel de Mer Hotel & Suites
Địa chỉ: Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.
Điện thoại: 0911 52 58 57
Website: http://seldemerhotelandsuites.com/coming-soon
Đánh giá nhà tuyển dụng