Front Office Supervisor/Giám sát bộ phận tiền sảnh

GENERAL MISSION

Reporting directly to the Assistant Front Office Manager.

The Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.

RESPONSIBILITIES AND MEANS

The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently high quality.

ADMINISTRATION

To be concerned with staff discipline and staff performance to develop skills.

To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

TECHNICAL RESPONSIBILITIES

To use your supervision skills effectively to encourage and motivate staff.

To monitor guest service personnel constantly, ensuring that at all times.

COMMERCIAL RESPONSIBILITIES

To maintain a reputation of the Hotel in relating to guests or visitors.

Responsible for providing services and handle guest requests with efficient and courteous manner at all times.

HUMAN RESOURCE RESPONSIBILITIES

To have a good working relationship with colleagues.

To supporting and helping to all subordinates.

RELATIONS

Reports directly to the Senior Assistant Front Office Manager.

REPLACEMENT AND TEMPORARY MISSION

To flexible and willing to help as assigned

To be ready and responsible to perform on duty.

- Social - Health Insurance per labor law 

- Meal Allowance on duty (03 meals per day if stay at staffhouse)

- Uniform 

- Free Accommodation at nice, modern and comfortable staff house.

- Can enjoy Fitness facilities at staffhouse daily

- Telephone allowance (depend on positions)

- On board Travel expense support 

- Employee of the Month / Quarter / Year Award 

- Birthday Celebration 

- Year end Bonus, KPI Bonus 

- International working environment with many Expatriates

- Free to attend English Courses at the Hotels to improve your communication skill.

- Special discount with Accor property after 06 months of employment

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

- Graduated from Vocational/College/University and/or with similar working experience in 04 -05 star Hotel/Resorts.

- Office computer literacy.

- Good command in English.

- Teamwork, Interpersonal, Guest Complaint Handling Skill.

- Ability to deal with staffs/ customers professionally.

- Excellent in service mind oriented.

- Time keeping and organisational skills.

- 2-3 years experience in the similar position, Receptionist with good background/profile will be considered for interview.

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.