Telephone Connector/Nhân viên tổng đài

Pullman Phu Quoc Beach Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc


• Reporting directly to the Telephone Supervisor, the Telephone Connector is directly responsible for the Switchboard whilst on duty. On a broader scale the Telephone Connector is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.


• The Telephone Connector is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty. You are responsible in a minor, yet very important capacity to aid and assist within Reservations. All duties and tasks performed are to be procedurally correct, timely and consistent. The Telephone Connector must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that the guests and callers “first” impression of the hotel are lasting ones of genuine warmth and friendliness and of high standards.


• Responsible for ensuring that clear and constant communication lines are kept within all staff area and Hotel departments.

• To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the hotel.

• Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.


• Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.

• To ensure that all computer input into the system is correct and of a consistently high nature.

• To ensure that all guest inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action.

• To cover the Receptionist/Cashier shift as required.

• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.

• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.

• To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.

• To ensure that the Switchboard is not left unattended at anytime whilst on duty.

• Responsible for the prompt and correct input of all guest messages into the system.

• To identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the relevant member of Senior Management and report the fault direct to the company.

• Responsible for providing a personal, efficient, friendly and warm wake up call service for our guests as required.

• To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or staff with no exceptions.

• To have a comprehensive knowledge of the town and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solution.

• To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.

• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Switchboard.


• Responsible and accountable for the completion of all dockets in relation to facsimile, photocopy and supplementary telephone call charges, and delivery of these dockets to the Front Desk for Processing.


• To understand, support and encourage all colleagues.


• Reports directly to the Junior Assistant Manager Telephone.


• To assist and carry out other duties as assigned by the Junior Assistant Manager Telephone or Senior Assistant Front Office Manager from time to time.

Quyền lợi được hưởng

- 05 working days or 40 hrs per week / Làm việc 05 ngày hoặc 40 giờ một tuần.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

Phụ cấp Tiền khai trương Khách sạn.

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house.

Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- Can enjoy Fitness facilities at staffhouse daily

Có thể sử dụng trang thiết bị phòng tập gym tại Khu nhà nhân viên hàng ngày.

- Telephone allowance ( depend on positions)

- Phụ cấp điện thoại ( tùy vị trí )

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc

- Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm

- Birthday Celebration / Kỷ niệm sinh nhật

- Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI

- Year End Party / Tiệc Nhân viên cuối năm

- International working environment with many Expatriates

Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài.

- Free to attend English Courses at the Hotels to improve your communication skill.

Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.

- Special discount with Accor property after 06 months of employment

- Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

- Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

-Hiện tại Tập đoàn Accor quản lý khoảng 4300 Khách sạn tại 100 quốc gia và lãnh thổ

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

Tại Việt Nam, Tập đoàn Accor hiện quản lý 25 Khách sạn và Tập đoàn sẽ khai trương thêm 10 Khách sạn vào năm 2019.



Yêu cầu công việc

- Graduated from Vocational/College/University and/or with similar working experience in 04 -05 star Hotel/Resorts.

- Office computer literacy.

- Good command in English.

- Teamwork, Interpersonal, Guest Complaint Handling Skill.

- Ability to deal with colleagues/customers professionally.

- Excellent in service mind oriented.

Yêu cầu hồ sơ

Contact person / Liên hệ: Ms. Ngọc - Gửi email

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.

Telephone Connector/Nhân viên tổng đài

Chức danh Ngày kết thúc Mức lương
Reservation Agent 30/10/2020 Thỏa thuận
Nhân viên Thu Ngân 15/11/2020 Thỏa thuận
Thu ngân Kiêm pha chế 15/11/2020 Thỏa thuận
Lễ tân 15/11/2020 Thỏa thuận
Nhân viên Lễ Tân- sale ( Có thể xoay ca đêm ) 15/11/2020 Thỏa thuận
[Vinpearl Phú Quốc] - Tuyển Nhân viên Lễ tân Guest Service Agent ( 31/10/2020 Thỏa thuận
Sales/ Event Coordinator (base HCMC) 14/11/2020 Thỏa thuận
Hostess 26/12/2020 Thỏa thuận
Host/Hostess - Nhân viên tiếp đón khách 14/11/2020 Thỏa thuận
Reservation Agent/Officer - Nhân viên Đặt phòng 14/11/2020 Thỏa thuận
Front Desk Attendance - Nhân viên bộ phận tiền sảnh 14/11/2020 Thỏa thuận





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