Welcomer/Nhân viên đón tiếp khách

- Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager

- Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior, uniforms and excellent communication skills.

- Forms the link and interfaces between the hotel’s different departments and various points of reception.

- Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.

- Promotes the hotel’s offer. Helps meet the department’s quantitative targets through his/her sales efforts.

TECHNICAL RESPONSIBILITIES

- The Welcomer will be the person that a guest will come to see to look for a service or some assistance. The greeting and attitude of the Welcomer will influence a lot the opinion that the guest will have of the overall hotel.

- Being at the service of the guest, the first task of the Welcomer is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile and warm & positive attitude. The guest has to feel expected and welcome at any time. The guest will always be the first priority for a Welcomer.

HUMAN RESOURCE RESPONSIBILITIES

- Keep good rapport with all staff.

- Follow hotel rules and regulations at all times.

- Attends all training sessions as scheduled.

- Complete knowledge of hotel's facilities and services.

- Attend the daily Front Office briefing as well as monthly Front Office meeting.

RELATIONS

- Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

REPLACEMENT AND TEMPORARY MISSIONS

- Performs any other duties that may be assigned by superiors.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house.

Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- On board Travel expense & Annual support / Hỗ trợ chi phí di chuyển khi nhận việc & vé thăm quê hàng năm

- Graduated from Vocational/College/University and/or with similar working experience in 04 -05 star Hotel/Resorts.

- Good command in English.

- Proactive in approaching customers.

- Office computer literacy.

- Teamwork, Interpersonal, Guest Complaint Handling Skill.

- Ability to deal with colleagues/customers professionally.

- Excellent in service mind oriented.

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.