Outlet Supervisor/Giám sát Nhà hàng

This position is responsible for the daily management of the assigned outlet, ensuring that the highest standards of food & beverage service is provided to the guests.Outlet Operation

• Oversee the daily operation of the outlet, ensuring high-quality food and beverage service.

• Ensure the outlet is fully staffed, organized, and properly set up before, during, and after shifts.

• Coordinate with kitchen, bar, and other departments to ensure smooth service flow.

• Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction.

• Supervise, train, and motivate a team of servers, bartenders, hosts, and other outlet staff.

• Conduct daily briefings with the team to ensure they are informed about special promotions, menu changes, and service standards.

• Ensure that all guests are greeted and served promptly with a friendly, professional attitude.

• Monitor guest satisfaction levels and handle guest complaints or special requests.

• Uphold and enhance the hotel’s service standards and ensure a high-quality dining experience.

• Monitor inventory levels of food, beverages, and supplies, ensuring timely ordering and proper stock rotation.

• Coordinate with the purchasing department to ensure that the outlet has the required stock at all times.

• Oversee proper storage, handling, and labeling of all food and beverage items.

• Ensure the outlet complies with all health, safety, and sanitation regulations.

• Ensure that all staff members have detailed knowledge of the menu, daily specials, wine list, and promotions.

• Perform other responsibilities as assigned by management team

Team Management

• Identify and develop team members with potential. Evaluate and provide feedback on staff performance, assisting with performance reviews and development plans.

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )/Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house./Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc

- Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm

- Birthday Celebration / Kỷ niệm sinh nhật

- Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI

- Year End Party / Tiệc Nhân viên cuối năm

- International working environment with many Expatriates/Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài

 - Free to attend English Courses at the Hotels to improve your communication skill/Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.

- Special discount with Accor property after 06 months of employment/ Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

- Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

Thorough knowledge of F&B and customer service

Ability to interact with customers, colleagues

Problem solving, reasoning, motivating, organizational.

Communication English

Graduated from Vocational/College/University preferably in Hotel Management, Food & Beverage, or related field.

2 years related experience preferably in international 4-5 star hotel/resort, including supervisory experience, or an equivalent combination of education and experience.

Outlet Captains with good background will be considered to interview.

Please send your resume in English