Reservation Trainee

•Respond to enquiries about hotel products and services by telephone, fax and email according to standard guideline.

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and service.

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirement.

• Input booking information into the Reservation System.

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests.

• Record special billing arrangements for groups and conventions.

• Coordinate and communicate with all other departments to ensure a smooth operation.

- Hotel's meal

- Hotel's uniform

- Professional orientation and internal training courses

- Chance to permanent staff

• 2 to 4 years further education or equivalent, professional diploma, Masters in computer technology and/or telecoms

• Fluent in English and the national language.

Skills / Qualities:

A new service attitude centered on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,open-mindedness, interpersonal skills and sense of initiative."

• Good at working in a network
  
• Organised / methodical / solutions-oriented
• Self-confidence
• Dynamic
  
• Confident speaking skills
  
• Excellent telephone manner
  
• Ability to work well under pressure
• Good team player