Reservation Manager/Quản lý đặt phòng

- To assist Management in increasing the Hotel’s profitability.

- To supervise staff within the section.

RESPONSIBILITIES AND MEANS

- Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

- Responsible for the daily organization of the section.

- Ensure efficient handling of all reservations.

ADMINISTRATIVE RESPONSIBILITIES

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

Conduct training for all staff

TECHNICAL RESPONSIBILITIES

- Contribute to overall operational efficiency by performing relevant duties as assigned.

- Use your supervision skills effectively to encourage and motivate staff.

- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

- Establish good public relations with all guests.

- Provide guests with the most accurate and up to date information at all times.

- Follow-up “no-show” list and group wash-down daily.

- To prepare timetable planning and schedule days off for all Reservations staff.

- Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.

- To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.

- To supervise filing of all correspondence daily according to date/month/year.

- Co-ordinate all reservations input.

- To give current update on reservation trends and forecasts for current and future dates.

- Knowledge of detailed procedures in handling room booking.

- To report regularly on happenings of the section in the morning briefing at ….

- Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.

- Supervise provisions for commission.

COMMERCIAL RESPONSIBILITIES

- Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

- Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES

- Be understanding and supportive, encouraging and helpful to all sub-ordinates.

- Have a good working relationship with all colleagues and employees of the Hotel.

RELATIONS

- Reports directly to the Director of Sales & Marketing.

- Assist in maintaining a close working relationship with all Departments of the Hotel, especially Sales & Front Office.

REPLACEMENT AND TEMPORARY MISSION

- To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or required by Management.

- To be ready and responsible to perform any other duties as designated or required by Management from time to time.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

Phụ cấp Tiền khai trương Khách sạn.

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house.

Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- Can enjoy Fitness facilities at staffhouse daily

Có thể sử dụng trang thiết bị phòng tập gym tại Khu nhà nhân viên hàng ngày.

- Telephone allowance ( depend on positions)

- Phụ cấp điện thoại ( tùy vị trí )

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc

- Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm

- Birthday Celebration / Kỷ niệm sinh nhật

- Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI

- Year End Party / Tiệc Nhân viên cuối năm

- International working environment with many Expatriates

Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài.

- Free to attend English Courses at the Hotels to improve your communication skill.

Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.

- Special discount with Accor property after 06 months of employment

- Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

- Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

- Hiện tại Tập đoàn Accor quản lý khoảng 4300 Khách sạn tại 100 quốc gia và lãnh thổ

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

Tại Việt Nam, Tập đoàn Accor hiện quản lý 25 Khách sạn và Tập đoàn sẽ khai trương thêm 10 Khách sạn vào năm 2019.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

ACCORHOTELS CỨ 33 GIỜ SẼ KHAI TRƯƠNG MỘT KHÁCH SẠN TRÊN THẾ GIỚI

- At least 2-3 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Fluent English

- MS Office; Opera system knowledge & skills would be a plus

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.