Reservations Supervisor/Giám sát đặt phòng

Report to Reservation Manager, Revenue & Reservation Manager

To assist Management in increasing the Hotel’s profitability.

To supervise staff within the section.

RESPONSIBILITIES AND MEANS

Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

Responsible for the daily organization of the section.

Ensure efficient handling of all reservations.

ADMINISTRATIVE RESPONSIBILITIES

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

Conduct training for all staff

TECHNICAL RESPONSIBILITIES

Contribute to overall operational efficiency by performing relevant duties as assigned.

Use your supervision skills effectively to encourage and motivate staff.

Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

Establish good public relations with all guests.

Provide guests with the most accurate and up to date information at all times.

Follow-up “no-show” list and group wash-down daily.

To prepare timetable planning and schedule days off for all Reservations staff.

Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.

To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.

To supervise filing of all correspondence daily according to date/month/year.

Co-ordinate all reservations input.

To give current update on reservation trends and forecasts for current and future dates.

Knowledge of detailed procedures in handling room booking.

To report regularly on happenings of the section in the morning briefing at ….

Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.

Supervise provisions for commission.

COMMERCIAL RESPONSIBILITIES

Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

To be ready and responsible to perform any other duties as designated or required by Management from time to time.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )/Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house/Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- Telephone allowance ( depend on positions)/ Phụ cấp điện thoại ( tùy vị trí )

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc

- Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm

- Birthday Celebration / Kỷ niệm sinh nhật

- Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI

- Year End Party / Tiệc Nhân viên cuối năm

- International working environment with many Expatriates

Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài.

- Free to attend English Courses at the Hotels to improve your communication skill.

Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.

- Special discount with Accor property after 06 months of employment/Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

- At least 2-3 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Good command in English

- MS Office

- Opera system knowledge & skills would be a plus

Reservation Clerk with good background could be considered to interview.

Please send your resume in English 

Vui lòng gửi CV bằng tiếng Anh