Reservation Agent

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc

• Manage “no show” reservations by investigation and recording of same

• Record special billing arrangements for groups and conventions

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

• Maintain knowledge of special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (eg to travel agents, business houses etc)

• Prepare reservation sales reports

• Full salary, service charge and local social insurance contribution in probation period
• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
• Opportunity to join international training & development programs and cross training programs
• Delicious and nutritious meal at Hotel’s Social Café
• Sleeping Lounge for Employee
• Laundered uniform provided by Hotel
• Pre-employment health check and annual health check
• Birthday gift and Allowances on other special events
• Recognition program with valuable gifts
• Summer vacation and many team building activities
• Hotel discounts worldwide at all IHG Hotels and Resorts
• Unlimited Food & Beverage discount at Hotel
• Free parking
• Other benefits according to Hotel’s policy

Qualifications:

• Diploma or Vocational Certificate in Culinary Skills or related field.

Experience:

• 1 year related experience or an equivalent combination of education and experience.

Please send resume to:

- HR Office: B1, Keangnam Hanoi Landmark 72 Tower, Nam Từ Liêm, Hà Nội

- Tel: 024 32753464