Night Duty Manager

Job Description

The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

The Night Manager assists the Front Office Manager in all aspects of the department including but not limited to operations in accordance with hotel policies and procedures.

The Night Manager on behalf of all department heads (not including General Manager at night for resort operations in accordance with hotel policies and procedures. The Night Manager provides leadership and support to all department in all areas supervised during the night.

Duties & Responsibilities

Maintain a professional and high-quality service and oriented environment at all times

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with guest complaints, problem-solving, disturbances, special requests and any other issues that may arise.

Manage the night shift of all departments ensuring all employees absolutely perform the tasks assigned to them and coordinate Front Office activities with other departments.

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

• Previous Front Office/ Night Duty experience in supervisory/management capacity in a luxury property required

• High School diploma, general education degree or international equivalent required.

• College degree preferred.

• Proficient in English

Or send your profile directly to HR Department of Swandor Hotels & Resorts - Cam Ranh

Address: Km 11, Đại Lộ Nguyễn Tất Thành - xã Cam Hải Đông - huyện Cam Lâm - tỉnh Khánh Hòa