Bell Captain

* Supervise day-to-day bell activities, plan and assign work, and establish measurable performance

* Provide mentoring, coaching, training and regular feedback to eliminate conflict and improve team member performance to ensure outstanding technical and service skills are developed and maintained at all levels

* Promote teamwork and quality service through daily communication and coordination with other departments.

* Recommend to Chief Concierge disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.

* Conduct shift briefings to ensure hotel activities and operational requirements are known

* Attends all other meetings as required by the administrative calendar

* Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage 

* Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, groups and crew movements. 

* To work closely with Guest Relations Officer to ensure baggage for VIP’s are delivered promptly 

* To assist the Doorman and supervise on traffic control along the driveway during peak hours 

* Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction. 

* Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests 

* Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits 

* Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

• International working environment with friendly & fun atmosphere

• 5 working-day/week

• Full Social, Health and Unemployment Insurance

• International Training programs

• Uniform and Laundry

• Duty meals

• 24/7 Accident Insurance

* One or more years in Front Office/Guest Services

* Must speak Vietnamese and English fluently

* Good writing skills.

* Problem solving, organizational abilities 

* Good communication skills with the ability to communicate in different ways to different guests 

* Ability to build good working relationships with different employees and cluster network

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