Training Executive

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel

 Develops and implements strategies for Department

 Monitors status regularly and adjusts strategies as appropriate

 Develops and implements training plans which are aligned with the Hotel’s business strategies

Creates a work environment aligned with Brand’s culture by conducting management skills training on a regular basis

 Conducts management skills training and follows-up with participants to assess utilisation of new skills

 Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis

 Analyses customer service results monthly and identifies trends

 Conducts customer service training

 Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department

 Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement

• Working in a dynamic, professional environment with many opportunities for career development

 Minimum of two years progressive human resources and training experience

 Bachelor’s degree preferred, certificate in related field required

 Collaborate effectively with other hotel employees and managers to ensure teamwork

 Able to effectively conduct learning and development activities