Guest Service Supervisor - Giám Sát Lễ Tân

InterContinental Phu Quoc Long Beach Resort

Quy mô :

Phòng Nhân Sự 0297 3 978 8888 HRM
Tổ 3, Khu phố 7, thị trấn An Thới, huyện Phú Quốc, tỉnh Kiên Giang

Theo dõi Nhà tuyển dụng này

Mô tả công việc


• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

• Works with GSM/AFOM and Human Resources on manpower planning and management needs


• Help create the department’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs….

• Works with GSM/AFOM and Finance Team on Financial inquiries

Guest Experience

• Ensure that hotel activities and operational requirements are shared during shift briefings

• Supervise guest services operations during assigned shift including:

- Maintenance of guest information

- Communication of information about events in the resort and in the area

- Monitor arrivals, departures & occupancy for the next 3 days

- Supervise the use of the public address system

- Supervise group bookings and check in/checkout

- Assisting to resolve major minor complaints and ensure escalation

• Supervise cashiering activities during shift including:

- Cash handling and banking procedure

- Dealing with irregular payments

- Credit policies and facilities

- Cash security procedures

- Carry out debtor control

- Prepare reports

- Supervise the cashiering system

Responsible Business

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

Quyền lợi được hưởng

- Competitive Salary

- Accommodation, uniform, transportation and meal are provided

- Health and acciient Insurance

- Relocation ticket, Rest and Relaxation Allowance

- Service charge

Yêu cầu công việc

Education: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Service years in the field: 1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Knowledge and skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

- Able to read and write English

- Proficient in the use of Microsoft Office and Front Office System

- Ability to speak third language is a privilege

Language: English and Vietnamese

Yêu cầu hồ sơ

- English CV

- Certificate related

- Email apply: Gửi email

- Phone: 0919 290 709

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Đánh giá nhà tuyển dụng

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Liên hệ thành công 2 08:50 23/06/2019
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InterContinental Phu Quoc Long Beach Resort

Địa chỉ: Tổ 3, Khu phố 7, thị trấn An Thới, huyện Phú Quốc, tỉnh Kiên Giang

Điện thoại: 0297 3 978 8888