Duties may include but not limited to:

 Assess user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools

 Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates

 Analyze and document business requirements and business processes and translate them into specifications and design

 Coordinate activities between process owners, users, software developers, system administrators and managers

 Assist with the release process for applications which includes effective department wide and end user communication

 Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

 Develop processes to continuously monitor the quality and integrity of data;

 Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

 Keep abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry

 Maintain a strong understanding of technology and its application to achieve business objectives

 Prepare analysis and or proposals for other enterprise departments when necessary

 Develop training content and provide training to users

 Provide ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required.

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Qualifications/Requirements

 5 or more years of professional experience with preferably 2 years in the casino industry.

 Strong knowledge of business application development in C#.net with SQL Server, testing, preferably in the casino field

 Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.

 Knowledge and understanding of goals and the interdependencies of functional departments and groups (in casino industry) and the ability to lead large-scale complex IT projects in addressing overall business needs

 Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.

 Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude

 Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

 Strong analytical, communication skills and problem-solving skills.