Duty Manager

1. The main task of Duty Manager is to assist Front Office Manager/ AFOM in the smooth running of the front desk and lobby operation and to represent management in absence . Priority has always to be given to guest request and / or complaints.

2. Duties are divided into:

• Weekday – day duty

• Weekday – Evening duty

• Night Duty

• Weekend and Public Holiday Duty

3. Duty Manager has to be thoroughly familiar with the hotel policy and procedures, “Knowing Your Product” booklet, Fire & Emergency Manual and Employee handbook.

4. To be acknowledgeable with all front office functions (refer to Standard Service procedure)

5. In absence of Front Office Manager/ AFOM or Management special authority will be given to Duty Manager (refer to Policy and Procedure)

5. To be fully aware of in-house activities, function, VIP arrivals, group, etc.

6. To be familiar with all loyalty and frequent flyer programs, benefits and procedures especially.

7. Priority has always to be given to the Guest Hot Line with proper follow up and log book record.

8. Other tasks assigned.

- Attractive salary + SVC + Incentives of upselling and guest comments; 

- Professional and friendly working environment;

- Service charge during 02 months of probation;

- Full social insurance after 02 months of probation.

- Outgoing and people oriented; Commitment to professional values; Sense of humour; Customer oriented; Accept to work night shift.

- Special attention to be given to VIP guests, To attain and follow up on any Guest complaints, Corrective actions to be taken immediately to prevent future recurrence of any guest complaints, Guest suggestions have to be listened to and brought to the Executive Housekeeper’s attention.