Front Office Supervisor (Giám sát Lễ tân)

- Ensures smooth, efficient and professional operation of all front office operations. Ensures that all procedures and policies are in place and followed.

- Ensures smooth check-in and check-out of all guests through proper handling of guest accounts. Owns any guest requests and problems and satisfies their needs within acceptable guidelines. Performs all front desk functions when needed.

- Leads by example: Provides a gracious and aggressive hospitality towards all customers. Adheres to all policies, procedures and standards.

- Assists all associates with questions and problems which might occur.

- Remains at front desk during peak hours to ensure efficient and smooth service is provided to all guests.

- Creates a productive and positive atmosphere; have a professional relationship with all associates and other departments.

- Empowers all associates to provide outstanding service by using their empowerment guidelines. Seeks out and solves problems.

- Audits all work for accuracy and consistency on a regular basis. Coaches and train staff when appropriate.

- Complete work or special projects as assigned and makes sure due dates are met.

- Works together with staff on the same level; trains and retrains on aggressive hospitality skills, technical skills and communication skills.

- Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled.

- Develops a thorough knowledge of products-hotel rooms, type of rooms, amenities, services of hotel, brand standards etc.

- Develops knowledge of frequent guests and their special requests and needs. Controls costs effectively to meet budget guidelines.

- Carries out, within capability, all reasonable requests by management. Arrives to work on time. To work as a Receptionist when needed.

- To organize working shifts, oversee the operations of Receptionist.

- To directly handle all complaints of guests that are beyond competence of staff.

- To take care of guests during their stay as well as during check-in, check-out procedures.

- To manage subordinates including Receptionists, Concierge team to ensure the highest quality service.

- To support Head of Department in monitoring, encouraging staff.

• Lương và thưởng theo năng lực / Attractive annual bonus
• Bảo hiểm cá nhân suốt thời gian làm việc / 24 hours insurance
• Môi trường năng động / Professional working environment
• Cơ hội học tập và phát triển / Training and development in career
• Chế độ đãi ngộ hấp dẫn / Very attractive benefit

− Education: Graduate in Hospitality Management or Equivalent, had previous exposure in customer service industry

− Language: English / Vietnamese

− Computer: Microsoft office

− Experience: Minimum two years of hotel in the position

− Be flexible to work right from the mornings till late nights

− Be required to work in rotational shifts at times.

− Using computers to keep records, process payments, and other tasks, comfortable with the software the hotel uses

− Displays aggressive hospitality communicates well with others, good organizational skills.

− Has a great eye for detail.

− Flexible and has what it takes to get the job done.

− Well presented, well-groomed

− Must be a self-starter and be able to work with minimum supervision.

− Possesses a total commitment to guest satisfaction.

• Application letter in English 
  
• Updated Resume in English (with photo) 
  
• Certificates