Sales Executive (based in Hanoi)

• Implement all of Accor’s Novotel sales standards, processes, procedures, reporting, utilization of sales systems, etc.
• Answer telephone and respond to caller inquiries in a pleasant manner
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Interaction with client in regards to leads, hotel needs and client travel
• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases
• Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
• File and retrieve documents and reference materials
• Conduct research and collect data to prepare reports and documents
• Utilizes efficient sales strategy for the maximization of hotel revenue
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time
• Respond to complaints from customers and give after-sales support when requested
• Other duties as assigned by Director or sales or the management

• Attractive local package
• Joining an experienced team, working in one of Viet Nam's most famous tourist cities
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Minimum 1 year of experience in a similar capacity
• Good reading, writing and oral proficiency in English language

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