Assistant Sales Manager HCM

1. KEY RESPONSIBILITIES/ PHẠM VI CÔNG VIỆC:
Job Summary – (Role Summary)
Tóm tắt công việc

• As Assistant Sales Manager, you are responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the assigned tasks to the highest standards

Essential Duties and Responsibilities – (Key Activities of the role)
Yêu cầu và trách nhiệm công viêc:

• Analyse local market trends and develop new business leads
• Maximise all Revenue opportunities
• Contribute to the selling strategy of the hotel, and manage the departmentsﾒ adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Negotiate room rates/packages with corporate clients
• Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling
• Develop and implement creative local marketing channels including social media sites
• Work within current business strategies and recognise potential opportunities
• Communicate with all departments as required within each hotel
• Attend Sales events when required
• Report on a weekly/monthly basis appointments, calls made, and list of business leads
• Answer customer queries in a timely and suitable manner.
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
• To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Director of Sales & Marketing immediately
• To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
• To maintain and exceed the hotel’s revenue goals within the allocated market segments
• To aggressively sell the hotel through telemarketing and face-to-face sales calls to tap into new accounts and new contacts
• To be fully aware of all activities taking place in the hotel, the city and the region at all times as well as to be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets, their menus, etc.
• To handle telephone enquiries from customers
• To organize and conduct familiarization tours of the hotel
• To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
• To respond to customers requests within 24 hours and work with customers to promptly answer all problems and complaints
• To conduct on-going research on customers’ requirements and provide feedback to the Director of Sales & Marketing
• To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
• To submit a weekly sales activity report to the Director of Sales & Marketing
• To attend trade shows and exhibitions locally and internationally when requested
• To maintain competitors and market conditions awareness, both locally as well as regionally, and to provide feedback to the Director of Sales & Marketing
• To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel

2. ACCOUNTABILITY/ TRÁCH NHIỆM CÔNG VIỆC
Number of employees supervised –
Direct Sales Executive/ S&M Coordinator


Key Metrics – Chỉ số đo lường

• Competion of assigned tasks

Decision Making Responsibilities (Decision Rights) –
Chịu trách nhiệm trong thẩm quyền quyết định

• Within the authority as assigned for Hotel

Được hưởng quyền lợi theo như luật Lao động Việt Nam

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