Supervisor, Surveillance Operations

Duties may include but not limited to:

 Liaise with management level personnel of other departments

 Communicate effectively at all levels

 Actively support and lead by example with company and department standards and objectives

 Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operations

 Provide guidance, instruction and coaching and counseling Senior Surveillance Officer and Surveillance Officer

 Engender a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity

 Engender a respectful and harmonious workplace and team and result based approach

 Actively set tasks and provide direction for the shift

 Delegate workload and duties responsibly

 Ensure that assignments and routine duties are completed to department SOPs

 Ensure compliance with all company and department policies and procedures

 Coach, counsel and discipline as per company/department guidelines

 Provide feedback to team members in a timely manner

 Compile file notes and feedback for performance reviews

 Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues

 Apply initiative in dealing with situations (backed by department SOPs)

 Maintain records and files for the department in accordance with department SOPs

 Review and approve documents and reports and observations generated by the team

 Review reports, statistics and data from various company and department information systems

 Undertake project duties as required and/or assigned

 Compile and prepare in depth shift reports, summaries and logs

 Provide complete support to Surveillance management

 Be able to prepare and deliver training.

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Qualifications/Requirements

 High School preferred

 Minimum 3-5 years local or regional casino surveillance experience (preferred 2 years of previous supervisory or senior officer experience)

 Excellent command of written and spoken English

 Fully conversant with Microsoft applications

 Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance

 Must maintain a very high level of complete confidentiality relating to Surveillance department business matters and SOPs and any other information. Strong interpersonal and communication skills. Independent, analytical and meticulous. Work multitasks and meet tight deadlines

 Customer service and delivery focused. Ability to manage a large-scale monitor room team on a shift basis

 Building and managing a diverse workforce

 Must be able to work various shifts including weekends and holidays

 Extensive knowledge of cheating and game protection issues

 Good knowledge and experience of CCTV systems usage.