Guest Relation Officer
Quy mô :
0911 52 58 57 Human Resources Manager
Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.
Mô tả công việc
- Welcome, greet, offer service, give send-off, room-check and ensure everything as prescribed.
- Support FOM, Duty Manager in instructing and supervising the FO operations.
- Ensure good customer service delivered to every individual at Lobby. Working mainly at Privilege Lounge for VIP/ ADV Member to do welcome, check - in, customer service, handling complaint
- Receive compliments with courtesy and keep track of complaints.
- Report all issues related to customer service in the book handed to manager.
- To treat guests as a host, including guests needing special attention, family, women and the disabled.
- To be willing to help guests.
- To prepare fruit baskets and other utilities in rooms upon special requests of guests.
- To save and regularly update profile information of guests, birthdays and anniversaries of guests.
- To ensure all guests are served immediately and politely.
- To guide guests to their room after checking in, introduce the conveniences of the hotel and other special service on the way to their rooms.
- To check with Front Office Supervisor about room status within the day, quickly meet guests’ requirements.
- To check all rooms arranged for VIPs and regular guests within the day when required.
- To provide guests with any information related to meetings, ticket service, general information of flights, buses, ferries and trains, special events in the city and activities of the hotel at the time. To show your regards to guests anywhere, anytime.
- Guest relation department must ensure to have good relationships and coordination with other departments in serving guests.
- To ensure all guests in the hotel, especially regular guests, receive all premium service and enjoy their satisfactory stay in the hotel.
- To meet and welcome regular guests and VIPs at their arrival. To check lists of VIPs, regular guests and all individuals coming within the day to plan for welcoming.
- To collate with confirmation to ensure all guest requirements are met.
- To ensure all complaints of guests during their stay are solved at the best and earliest.
Quyền lợi được hưởng
- Working with expat environment;
- Competitive salary package;
- Health Care and/or Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Yêu cầu công việc
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy A customer-oriented and professional attitude
An outgoing personality Outstanding communication abilities
Yêu cầu hồ sơ
*CV/ Resumé for application should be made in English.
|Chức danh||Địa điểm||Ngày kết thúc||Mức lương|
|F&B Order Taker||30/09/2019||Thỏa thuận|
|Sales Manager (Pre-opening)||30/09/2019||Thỏa thuận|
|Reservation Officer||30/09/2019||Thỏa thuận|
|Cost Controller||30/09/2019||Thỏa thuận|
|General Accountant||30/09/2019||Thỏa thuận|
|General Cashier||30/09/2019||Thỏa thuận|
|Receiving Officer cum Store keeper||30/09/2019||Thỏa thuận|
|Kitchen Secretary||30/09/2019||8 - 12 triệu|
|Front Office Supervisor||30/09/2019||Thỏa thuận|
|Guest Relation Officer||30/09/2019||Thỏa thuận|
|Bellman||30/09/2019||3 - 5 triệu|
|Housekeeping order taker||30/09/2019||Thỏa thuận|
|Housekeeping Supervisor||30/12/2019||8 - 12 triệu|
|Rooms Attendant - Nhân Viên Buồng Phòng||30/12/2019||5 - 8 triệu|
|Public Area Attendant - Nhân Viên Khu Vực Công Cộng||30/09/2019||Thỏa thuận|
|Linen/ Uniform Attendant||30/09/2019||Thỏa thuận|
|F&B Cashier||30/09/2019||Thỏa thuận|
|Room Service Captain||30/09/2019||Thỏa thuận|
|Waiter/ waitress||30/09/2019||Thỏa thuận|
|Restaurant Supervisor||30/09/2019||Thỏa thuận|
|Room Service Waiter/ waitress||30/09/2019||Thỏa thuận|
|Bar Manager||30/09/2019||Thỏa thuận|
|Demi Chef||30/08/2019||Thỏa thuận|
|Cook Helper/ Phụ bếp||30/09/2019||Thỏa thuận|
|Steward Supervisor||30/09/2019||Thỏa thuận|
|Stewarding||30/09/2019||5 - 8 triệu|
|Canteen Supervisor||30/09/2019||Thỏa thuận|
|Canteen Attendant/ Nhân viên bếp căn tin||30/09/2019||Thỏa thuận|
|Spa Receptionist||30/09/2019||Thỏa thuận|
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
|Liên hệ thành công||3||10:02 16/08/2019|
|Liên hệ không thành công||0||Chưa có|
|Không chuyên nghiệp||1||16:46 09/01/2019|
THÔNG TIN LIÊN HỆ
Địa chỉ: Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.
Điện thoại: 0911 52 58 57