guest-relation-officer

Guest Relation Officer

Sel de Mer Hotel & Suites

Quy mô :

hrm@seldemerhotelandsuites.com 0911 52 58 57 Human Resources Manager
Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Welcome, greet, offer service, give send-off, room-check and ensure everything as prescribed.

- Support FOM, Duty Manager in instructing and supervising the FO operations.

- Ensure good customer service delivered to every individual at Lobby. Working mainly at Privilege Lounge for VIP/ ADV Member to do welcome, check - in, customer service, handling complaint

- Receive compliments with courtesy and keep track of complaints.

- Report all issues related to customer service in the book handed to manager.

- To treat guests as a host, including guests needing special attention, family, women and the disabled.

- To be willing to help guests.

- To prepare fruit baskets and other utilities in rooms upon special requests of guests.

- To save and regularly update profile information of guests, birthdays and anniversaries of guests.

- To ensure all guests are served immediately and politely.

- To guide guests to their room after checking in, introduce the conveniences of the hotel and other special service on the way to their rooms.

- To check with Front Office Supervisor about room status within the day, quickly meet guests’ requirements.

- To check all rooms arranged for VIPs and regular guests within the day when required.

- To provide guests with any information related to meetings, ticket service, general information of flights, buses, ferries and trains, special events in the city and activities of the hotel at the time. To show your regards to guests anywhere, anytime.

- Guest relation department must ensure to have good relationships and coordination with other departments in serving guests.

- To ensure all guests in the hotel, especially regular guests, receive all premium service and enjoy their satisfactory stay in the hotel.

- To meet and welcome regular guests and VIPs at their arrival. To check lists of VIPs, regular guests and all individuals coming within the day to plan for welcoming.

- To collate with confirmation to ensure all guest requirements are met.

- To ensure all complaints of guests during their stay are solved at the best and earliest.

Quyền lợi được hưởng

- Working with expat environment;

- Competitive salary package;

- Health Care and/or Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

Yêu cầu công việc

Proven experience as a Guest Relations Officer

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy A customer-oriented and professional attitude

An outgoing personality Outstanding communication abilities

Yêu cầu hồ sơ

*CV/ Resumé for application should be made in English.

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Chức danh Địa điểm Ngày kết thúc Mức lương
Sales Manager (Pre-opening) 29/05/2019 12 - 20 triệu
Sales Coordinator 30/05/2019 Dưới 1 triệu
Spa Manager (Pre-opening) 15/06/2019 12 - 20 triệu
Housekeeping Supervisor 30/12/2019 8 - 12 triệu
Housekeeping order taker 30/05/2019 5 - 8 triệu
Chief Security (Pre-opening) 30/05/2019 12 - 20 triệu
Kitchen Secretary 30/05/2019 8 - 12 triệu
Receiving Officer cum Store keeper 30/05/2019 Thỏa thuận
Guest Relation Officer 30/05/2019 5 - 8 triệu
Receptionist 30/05/2019 5 - 8 triệu
Front Office Supervisor 30/05/2019 8 - 12 triệu
Technicians/ Nhân viên kỹ thuật 30/05/2019 8 - 12 triệu
Engineer Supervisors 30/05/2019 8 - 12 triệu
General Cashier 30/05/2019 Thỏa thuận
IT Officer 30/05/2019 8 - 12 triệu
Pool Attendant / Nhân viên hồ bơi 30/05/2019 5 - 8 triệu
Pool Supervisor 30/05/2019 Dưới 1 triệu
Spa Therapist 30/05/2019 5 - 8 triệu
Spa Receptionist 30/05/2019 5 - 8 triệu
Chef de Partie 30/05/2019 12 - 20 triệu
Cook Helper/ Phụ bếp 30/05/2019 5 - 8 triệu
Demi Chef 30/05/2019 8 - 12 triệu
Steward Supervisor 30/05/2019 5 - 8 triệu
Stewarding 30/05/2019 5 - 8 triệu
Canteen Supervisor 30/05/2019 5 - 8 triệu
Canteen Attendant/ Nhân viên bếp căn tin 30/05/2019 5 - 8 triệu
Waiter/ waitress 30/05/2019 5 - 8 triệu
Bartenders 30/05/2019 12 - 20 triệu
Bar Manager 30/05/2019 12 - 20 triệu
Room Service Waiter/ waitress 30/05/2019 5 - 8 triệu
Restaurant Supervisor 30/05/2019 8 - 12 triệu

Đánh giá nhà tuyển dụng

Thống kê kết quả liên hệ của nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 1 23:30 11/05/2019
Liên hệ không thành công 0 Chưa có
Không chuyên nghiệp 1 16:46 09/01/2019

ĐÁNH GIÁ

THÔNG TIN LIÊN HỆ

Sel de Mer Hotel & Suites

Địa chỉ: Pre-opening Office: 81 Hoang Duc Luong, An Hai Bac Ward, Son Tra District, Danang City.

Điện thoại: 0911 52 58 57

Website: http://seldemerhotelandsuites.com/coming-soon