Guest Service Agent

Hạn nộp: 20/10/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5

Nơi làm việc
Quận Hoàn Kiếm - Hà Nội

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
18/10/2022 16:32

Mô tả công việc

• Ensure guests are serviced within specified time.

• Greeting guests upon arrival and making them feel welcomed.

• Administering check-ins and check-outs.

• Providing front desk services to guests.

• Assigning rooms and taking care of administrative duties.

• Delivering mail and messages.

• Processing guest payments.

• Coordinating with bell service and staff management.

• Being a source of information to guests on various matters such as transport and restaurant advice.

• Processing meal and beverage requests.

• Accommodating general and unique requests.

• Diffusing conflict or tense situations with guests.

Quyền lợi được hưởng

• Working in a professional environment 5-star service.

• Follow the reviews and rewards according to the system.

•Competitive package of salary and benefit.

• Insurances paid in accoording with the law

• Enjoy 12 days full of leave per year

• The La Sinfonía team always accompanies the associates' Indiviual development plan

Yêu cầu công việc

• Vocational training/ college degree in Hotel Management or related field

• 1+ years customer service experience.

• Certificate or diploma in hospitality advantageous.

• Exceptional interpersonal skills.

• Excellent written and verbal communication.

• Good time management and organizational skills.

• Conflict resolution experience.

• Patience and good listening skills.

Yêu cầu hồ sơ

1. Submit online via email

Email: hr@lasinfoniavietnam. com (no Space betwem "m." & "c" )

2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

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Đánh giá (5)

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Sắp xếp đánh giá:

La Sinfonía Del Rey Hotel & Spa

Theo dõi

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Quy mô:
33 - 35 Hàng Dầu, Hoàn Kiếm, Hà Nội; Số 1, Cầu Gỗ, Hoàn Kiếm, Hà Nội; Số 12-14 Đình Ngang, Hoàn Kiếm, Hà Nội
http://www.lasinfoniadelreyhotel.com/
La Sinfonía Del Rey is our first destination hotel and part of the La Sinfonía boutique hotel group in Hanoi. Located right in the heart of the Old Quarter and just few steps away from Hoan Kiem Lake, we are committed to bringing the most authentic but not less comfortable experience during your stay in Hanoi. Inspired by a Vietnamese historical story, the name "La Sinfonía Del Rey" ("The Symphony of the King") reflects an association with the Legend of the Returned Sword, in which King Le Loi returns a sword used to defeat invaders in battle to the sacred turtle living in Ho Guom. Containing Hanoi's cultural quintessence and values, our hotel strives to harmonise the uniqueness of local taste with our world-class facilities and services. Here in La Sinfonía Del Rey, you can certainly feel safe, transquil and comfortable while still immersing yourself in the mythological and dreamlike atmostphere of the centuries-old capital.