COO/ Giám đốc Vận hành- EXPAT

I. RESPONSIBILITIES

- Responsible for the team leadership and results at each hotel property.

B- DUTIES

Details

- Ensures that each hotel is maximizing the Guest and Associate experience.

- Develops, maintains and ensures compliance with the Organization policies and procedures.

- Holds General Managers effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction.

- Ensures proper, appropriate and timely reporting and record keeping both at the hotels and at the corporate office.

- Ensures development, implementation and support successful attainment of each hotel’s annual Business Plan.

- Demonstrates a high level of integrity, takes ownership of personal and team actions, communicates effectively, promotes collaboration, nurtures a positive, professional work environment, and ensures development of, and adherence to, Organization policies, protocols and Standard Operating Procedures.

- Leads the process of developing, with the active participation of the General Managers and the corporate team leaders, the annual Business Plan for each hotel.

- Ensures implementation of approved Business Plan for each hotel.

- Ensures all areas of the hotel are operating within the approved budget.

- Gains and maintains excellent knowledge of competition and general industry trends.

- Pulls-through and ensures effective implementation and maintenance of any and all business applications in all departments within the hotels.

- Monitors results and compare outcomes with budgets, other SHG -managed hotels’ performances and with industry averages.

- Motivates, coaches and trains the Team members, sets goals and holds team members accountable, and provides appropriate feedback, rewards, and recognition.

• Entitled to the full mode of the company

• Bonus: KPI performance

• International Insurance

• Pension: as per Vietnamese law

• Seniority allowance

Attitude and Appearance

- Age range from 35 – 48

- Professional appearance and standards at all times

- Being self-driven and innovative

- Being pleasant with others on the job and displaying a good-natured, cooperative attitude.

- Having ability to take control and action with unquestionable integrity

- Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

- Being able to simplify complex issues and communicate a compelling future vision that inspires action

Skills

- Leadership and influencing skills

- Management skills

- Strong creative, strategic, analytical, organizational and personal sales skills.

- Computer literacy in word processing, data base management and page layout

- Commitment to working with shared leadership and in cross-functional teams

- Strong oral and written communications skills

- Ability to manage multiple projects at a time.

- Extensive experience in designing thoughtful, innovative and articulate verbal and digital presentations;

- Ability to work a highly flexible schedule, including weekends and holidays, along with extensive travel away from home & office.

Knowledge

- Working knowledge of multi-brand property management systems preferred

- Working knowledge of hospitality departments: front office, maintenance, Housekeeping and food and beverage

- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

- Knowledge of principles and processes for providing customer and personal services such as customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data

Experience

- A Diploma in Hotel Management from a recognized Hotel /Hospitality Organization

- At least 3 years multi-property experience along with 5 years plus as General Manager.

- Experience with branded & independent properties

- Working knowledge of multi-brand property management systems preferred

- Pre-opening and renovation experience preferred.

- Direct experience with hotel strategy, business models, and operations

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Email: Tin đã hết hạn

Tin đã hết hạn

Phone: 0905.457772