Guest Service Centre Agent/ Operator/ Nhân Viên Tổng Đài

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Records all requests on daily jobs sheets

• Assists guests with international calls and directory queries

• Handles guests needs or requests and reports complaints to Resort Assistant Manager

• Attends to all guest queries and requests promptly

• Pages staff member when requested

• Abides by principles of guest privacy

• Report on logbook daily

• Aware of local telephone listings and frequently dialed numbers

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Advises defects on switchboard equipment to Supervisor

• Maintains a clean work environment

• Maintain detailed knowledge of Resort Information

• Maintains detailed knowledge of the Hotel’s fire, life and safety system

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

• Service charge

• Social Insurance as law

• Bao Viet Health insurance for personal and family

• 24/7 Accident Insurance

• Rest & Relaxation Allowance per 3 months: 2 million.

• Relocation assistance

• Repatriation allowance

• Home Leave allowance

• Housing, uniform, meal, and transportation are provided by the resort

• Gym room

- At least one year of experience in a similar role/Ít nhất 01 năm kinh nghiệm ở vị trí tương đương

- Able to work shift, night shift/Có thể làm việc theo ca

English CV and certificated related

Phone: 0919 065 846/ 02973978888 (Human Resources)