Vinpearl Nha Trang - Guest Relation Officer (Russian Speaking)
Quy mô :
Ban Nhân Sự
02439749999 Tuyển dụng Toàn Quốc
Mô tả công việc
• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our hotel, especially guests of Russian nationality.
• To assist in the translation/interpretation in guest’s situation where proficiency of the Russian language is required.
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
• To anticipate guests’ needs and requests ensuring that their stay at the hotel is a memorable and magical one.
• Dealing with requests, queries and questions in a fast and prompt manner
• Ensure that all Guest complaints are handled promptly and completely
• Coordinate the services and special facilities provided to extended-stay Guests
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
Quyền lợi được hưởng
• Salary: highly competitive
• Health Insurance & other benefit as Company policy
Yêu cầu công việc
• Conversant in the Russian language - both verbal and written, with ability to translate into English
• English Speaking
• Good interpersonal skills
• Excellent listening skills
• Strong attention to detail
Yêu cầu hồ sơ
Please send your CV to email: Gửi email
or Contact Ms. Hà Uyên - 090 88 33 594 for more information.
THÔNG TIN LIÊN HỆ
Địa chỉ: Tuyển dụng Toàn Quốc
Điện thoại: 02439749999