Hoi An South Development Company Limited

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Prepares and processes all front desk activities, including check-in, check-out, service provision to ensure an optimal level of services and resident satisfaction.

• Provides warm welcome to all new residents and streamlines the check-in process.

• Handles resident inquiries and problems quickly, efficiently, courteously and in accordance with the Village Code of Conduct and housing policies.

• Provides courteous service to residents and responds promptly and tactfully to residents’ requests and enquiries during check-in.

• Programs and issues the right room key cards for the residents.

• Updates resident information accordingly into the Property Management System.

• Arranges room moves for resident as soon as the requests are approved by Village Management and room is available with proper documentation adhered.

• Takes immediate action against feedback and ensures residents are satisfied with services.

• Operates the telephone switchboard and answers all in-coming and out-going calls including internal communication.

• Reports and records repairs and maintenance requests.

• Adheres strictly to the standard operating procedures, internal rules and regulations, Code of Conduct and other policies of the Village and the department.

• Ensures admin building main entrance, lobby, reception desks and all furnitures are kept clean, organized and secure at all time.

• Ensures Front Office logbook is updated and followed up.

• Attends shift rotation, communicates through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.

• Maintains complete knowledge of all Village features/service, facilities, room types, room numbers, layout, location, policies, daily house count, expected arrivals/departures, room status, upcoming events.

• To comply with all standards of performance, operational policies, practises and procedures.

• Other tasks assigned by Staff Village Management.

Quyền lợi được hưởng

  • Salary Review
  • Shuttle Bus
  • Meal
  • Training & Development
  • Allowances

Yêu cầu công việc

• Bachelor degree and a higher education completed required.

• Two years of experience in similar role in large-scale Hotels/Resorts or Staff Accommodation Facility.

• Ability to communicate fluently in the English and Vietnamese language.

• Outstanding and professional communication & presentation skills, both oral and written.

• Effective at fostering productive relations with peers and residents

• Well organized, multitask, detail oriented, problem solving.

• Must be able to work self-directed, handle a fast-paced, busy, under pressure and meet deadlines with attention to detail.

• Must have the ability to respond to difficult or stressful situations with tact and diplomacy.

• Microsoft Office knowledge is required.

Yêu cầu hồ sơ



Chức danh Ngày kết thúc Mức lương
Resort Security Control Room Manager 13/07/2020 Thỏa thuận
Resort Security Control Room Assistant Manager 13/07/2020 Thỏa thuận
Resort Security Shift Manager 14/07/2020 Thỏa thuận
Chuyên viên hóa chất giặt là 31/07/2020 8 - 12 triệu
Reservation Officer 30/07/2020 8 - 12 triệu





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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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