Staff Village Order Taker

• Coordinates and ensures a smooth administrative and communication flow in the Housekeeping department.

• Cooperates with Administrative Officer in administration and office activities.

• Follows up information received from Front office and other departments.

• Communicates room status with Housekeeping Supervisors and updates on Property Management System.

• Accomplishes all administrative tasks assigned by the Housekeeping Manager accurately and submits in a timely manner.

• Compiles all overtime sheets, double-checking for accuracy, and submit final reports to the Housekeeping Manager.

• Creates and keeps a personal file on each housekeeping team member which include but not limited to: sign on sheet, evaluation, disciplinary history, training attendance records. To be kept locked, with access by the Housekeeping Manager and Housekeeping Clerk only.

• Coordinates all sign-off and sign-on. Maintain a sign-in sheet to ensure all equipment are issued/returned and signed for, such as: master keys, floor keys, tools, walkie-talkie, etc.

• Maintains accurate and up-to-date recordkeeping, to include but not limited to: Room checklist, Arrival, Departure, In-House list…

• Prepares housekeeping purchasing requisitions and submits to Housekeeping Manager for review.

• Makes regular key inventories and reports any discrepancy to Housekeeping Manager.

• Handles all telephone calls courteously and direct all incoming calls to the proper destination.

• Logs all messages received on the Housekeeping Log Book.

• Records and stores Lost and Found items submitted to the Housekeeping office.

• Maintains a clean, tidied and safe workplace in Housekeeping Office.

• To comply with all standards of performance, operational policies, practises and procedures.

• Other tasks assigned by Staff Village Management.

• Salary Review
• Shuttle Bus
• Meal
• Training & Development
• Allowances

• Vocational degree and a higher education completed required.

• One year of experience in similar role in large-scale Hotels/Resorts or Staff Accommodation Facility.

• Ability to communicate fairly in the English and Vietnamese language

• Good and professional communication & presentation skills, both oral and written.

• Well organized, multitask, detail oriented, problem solving.

• Must be able to work self-directed, handle a fast-paced, busy, under pressure and meet deadlines with attention to detail.

• Microsoft Office knowledge is required.