Guest Experience Manager (For Local Only)
- Hạn nộp: 31/05/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Giờ hành chính
Quản lý, điều hành
10/04/2023 16:18
Mô tả công việc
1. Guarantee the product and service standards, and Brand Image in the hotel (implantation and control).
2. Prepare an action plan on the results of the Mystery Guest, with Heads of Department and General Manager.
3. Analyse the results of the customer satisfaction (ReviewPRO).
4. Prepare an action plan on the results of the customer satisfaction, with Heads of Department and General Manager.
5. To give inductions and re-inductions to the staff.
6. Guarantee the staff knows and transmits to the customer the Service Culture (implantation and monitoring of culture, operating procedures, story telling, Brand phraseology).
7. Take care of the online reputation of the hotel, on the websites and OTAs (analysis of comments, to promote the comments by the customers and reply).
8. Keep in contact directly with the customers
9. Participate actively to design the strategy to increase additional incomes (upselling).
10. To ensure the achievement of goals related with customer 360:
11. To look after the attraction and monitoring of the MeliaRewards customers at the hotel and ensure the delivery of their benefits.
12. To deal with all customer complaints (during and post stay).
13. Adapt the sensorial experience at the hotel, following the Brand guidelines, to promote the other revenues creating good environments that will generate the customers to stay and consume (music, aromas, decoration, illumination, personality and control other physical aspects).
14. Assigning amenities to VIP clients (according to personal preferences).
15. Rooms Supervision (random and VIP) + Event Rooms (setup of the meeting room).
16. Manage the customer requests and monitoring the Serviexpress/ Meliá Conecta/ SOLutions/House Service/Guest House Center /ME for YOU or Guest Service line.
17. Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, etc.).
18. Manage the internal communication plan (Briefings, Flash Training, departmental meetings, etc.).
19. Promote, coordinate and implant ideas to improve the sustainable development and to increase the social contribution, inform to the customers through different channels.
20. Promote and support the Recognition Plan of the hotel.
21. Give support to the General Management of the hotel (Manager on duty, specific projects, pilot projects, etc.).
22. Supervise the activities department (depending on the Brand).
23. Guarantee the best customer experience at The Level/Red Level/ME+/Royal Service (pre-arrival call, food offering, etc.).
Quyền lợi được hưởng
- International and dynamic working environment
- Attractive salary
- Birthday benefit
- Duty meals
- Annual Outing trip
- Special room rate as per Melia Hotels International policy
Yêu cầu công việc
University Degree, preferably in Tourism or Hospitality.
Specific Knowledge: Hotel operations, Public Relations and Customer Service.
Minimum 1- 2 years working experience in a similar role.
Strong interpersonal and communication skills (verbal and written).
Proficiency in both oral & written English.
Able to work under high pressure.
Sense of responsibility and honest.
Leadership skills.
Yêu cầu hồ sơ
Contact: Tin đã hết hạn
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- Quy mô:
- Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
- https://www.facebook.com/meliahotram.recruitment/
Với khoảng 2 giờ lái xe từ thành phố Hồ Chí Minh, Meliá Hồ Tràm là điểm đến độc đáo cho những ai yêu thích lối sống sang trọng. Khu nghỉ mát được thiết kế tầm quốc tế và trang bị tiện nghi xa hoa sẽ tạo cho khách hàng một cảm giác thoải mái và thư giãn khi muốn thoát khỏi sự ồn ào và náo nhiệt của thành phố lớn. Với 152 căn nghỉ dưỡng và 61 căn biệt thự được thiết kế hiện đại, sang trọng và bao quanh bởi những khu vườn thiên nhiên, 4 khu vực ẩm thực, phòng họp và khu vực chăm sóc sức khỏa YHI Spa đã làm nổi bật lên tính tiện nghi và sang trọng cho khu nghỉ mát có thương hiệu quốc tế này. Located within a 2-hour drive from Ho Chi Minh, Meliá Ho Tram is an exclusive destination catering to those who demand luxury lifestyles. The international design and lavish amenities will provide a luxurious and convenient escape from the noise and congestion of the big city. With 152 modern designed resort suites and 61 luxury villas surrounded by natural gardens, 4 F&B outlets, meeting room facilities and YHI Spa complement the offer of this international branded Resort.
Thông tin liên hệ
- Phòng Nhân sự - Phòng Nhân sự