Supervisor, Electronic Gaming (Slot)

Reporting to Operation Manager; Supervisor’s duty is to ensure efficient operation of Electronic Gaming on a particular shift to meet with gaming standards and procedures, and maximize revenue opportunities for the department. In particular, the quality of guest service, presentation and standard of operations from a venue wide perspective. Assist in development of positive staff culture both within and across departments that reflects company objectives, strive to deliver a quality total venue experience for every guest on each visit.

Duties may include but not limited to:

Create close working relationship with Casino Technicians and related departments.

Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.

Identifying opportunities for improvement of operations through procedural advancement, revenue increasing changes, enhanced guest service, or boosting team member morale.

Carry out duties effectively in accordance with the company Policies & Procedures and Departmental Performance Standards.

Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.

Ensuring a safe and clean environment for the casino internal and external customer.

Assist in monitoring, maintaining and controlling electronic gaming stock level (prize, cashless cards, etc.)

Ensuring the casino’s principles and guidelines are followed at all times.

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Experience working as Supervisor or any similar role.

Extensive gaming system experience.

Knowledgeable on all kind of Electronic Gaming/Slot machines.

Experience in the Vietnam gaming environment is an advantage.

Sound communication skills.

Proficiency in Microsoft Office and electronic mail systems is required.

Proven motivational style.

Respect for, and interest in learning more of different cultures.

Creativity, focused and efficiency.

Strong command of the English language

Cantonese/ Mandarin speaking is an advantage.

High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.