Spa & Recreation Manager

1. To make sound business decisions in any aspect of Spa, Fitness and Swimming Pool operations, and to accept responsibility for the decisions made.

2. To prepare budgets, forecasts and business plans as needed. To offer suggestions and predictions on matters of revenue, membership and related issues.

3. To monitor progress and complete monthly business performance reports giving commentary on the P&L.

4. To generate end of month commission reports to be submitted to Finance.

5. To understand budgets and division targets and effectively co-ordinate the Department activities to help reach targets.

6. To seek out all opportunities for business development.

7. To be aware the Spa and Fitness position in relation to competition. Create a market niche in order to remain competitive in the market.

8. Coordinate activities of interest or for promotional purposes within the Fitness and the Spa

9. To amend service offering and pricing to meet current demands.

10. To develop marketing plans outlining promotional activities.

11. Actively promote the Spa and the Fitness through editorials, marketing exercises and promotions.

12. To develop policies and procedures to ensure effective and efficient operation.

13. To effectively control inventory and costs.

14. Coordination of all daily operations, including delegation of required tasks.

15. To select and groom a skilled management team to be responsible for their respective areas: Treatment, Membership, Fitness, Beauty and Reception.

16. To pre-empt and solve problems before they arise.

17. To ensure all sales and record keeping procedures are established.

18. To be proficient with Finance and Accounting system in order to generate and coordinate all spa reports including revenues, commissions, membership and customer statistics.

19. Ensure Associates are adequately trained, motivated or disciplined in order to perform their duties.

20. Must ensure a stable and positive learning and working environment for all Associates in the team, providing self-improvement opportunities for team members on a group or individual basis.

21. To be the best example always.

22. To keep the team communication channel open.

23. To maintain good relations with other supporting Departments within the Hotel.

24. To ensure high service levels in accordance with Brand Standards.

25. To creatively seek out new members and membership accounts in order to reach target.

26. To ensure the member’s needs are taken into consideration as well as enforcement of all Spa and Fitness rules and regulations.

27. Review daily and be aware of VIPs, Groups, Bonvoy guests, Events in house.

28. Ensure Spa Fitness Associates are well informed on Bonvoy recognition standards at the areas.

29. To summarize, it is not the intent by way of this Position Description to limit the scope or responsibilities of this role, but to highlight the most important aspects.

- Working time: 44 hours/ week

- Service Charge: As monthly Hotel’s business operation

- Annual leave: 12 days of annual leave/ year

- Personal leave: As Current Labor Law and Hotel’s policy

- Holiday and Tet leaves: As Government’s policy

- Social insurance, medical insurance and unemployment insurance: According to the current Social Insurance Law

- Training regime: Provided the skill training course by Company

- Other agreements: Parking and Meals fee are included in salary

1. Sound computer skills: Access, Excel and Word.

2. Ability to lead a team.

3. Understanding of Budgeting and P&L statements.

4. Good English language skill and communication skill.

5. Technical training in fitness or treatments.

Skills

1. Delegation Skills

2. Good Follow up skills

3. Effective training / mentoring skills.

4. Positive attitude with lots of energy.

5. Other foreign language ability

6. Pro-active.

7. Multi-cultural perspective

Experience: Certificate in Hospitality is required