Ambassador, Electronic Gaming

Main purpose of the job:

Reporting to Supervisor, Electronic Gaming; Ambassador’s duty is to ensure efficient operation of Electronic Gaming on a particular shift to meet with gaming standards and procedures and maximize revenue opportunities for the department, in particular, the quality of guest service, presentation and standard of operations from a venue wide perspective. Assist in development of positive staff culture both within and across departments that reflects company objectives, strive to deliver a quality total venue experience for every guest on each visit.

Duties may include but not limited to:

Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.

Identifying opportunities for improvement of operations through procedural advancement, revenue increasing changes, enhanced guest service, or boosting team member morale.

Carry out duties effectively in accordance with the company Policies & Procedures and Departmental Performance Standards.

Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.

Ensuring a safe and clean environment for the casino internal and external customer.

Assist in monitoring, maintaining and controlling electronic gaming stock level (prize, membership cards, etc.)

Ensuring the casino’s principles and guidelines are followed at all times.

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Height requirement: 165 cm or above

No visible Scar or Tattoo

Able to demonstrate professional posture

Having approachable appearance

Previous experience in hospitality industry preferred

Possessing knowledge on electronic gaming machines is an advantage

High School graduate is required

Speaking Cantonese/Mandarin/English or other languages (e.g. Korean, Japanese) is an advantage

Able to communicate with people effectively

Be self-motivated, creative and attentive

Respect and interested in learning more different cultures

Performing other relevant job duties as requested by Management