Spa Receptionist

• Answer telephone inquiries promptly and professionally and channelled to appropriate for assistance.
• Greet guests in a friendly, smiley face and professional manner.
• Handle all Spa services’ booking and make booking arrangement accordingly.
• Be knowledgeable about all aspects of the Spa services and facilities.
• Provide information and literature of facility in person and via telephone.
• Control entry into all areas of facility by restricting all un-authorised individuals.
• Collect moneys or other suitable payment from clients for all services rendered.
• Exercise thorough knowledge of opening and closing procedures.
• Conduct Spa tours if required.
• Ensure smooth operation of Spa receptions
• Respond to inquiries by phone and in person, providing complete details of all Spa aspects.
• Handle special assignments and secretarial duties if require
• Upsell sales package following the Spa concept.
• Maintain the guest profile.
• Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)
• Maintain inventory and stocking of all products unexpired.
• Follow the Telephone Etiquette Standards
• To ensure the facility is in peak condition at all times (operations and cleanliness).
• To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
• To carry out any other duties and responsibilities as assigned

• Working in a professional environment - 5-star service.

• Follow the reviews and rewards according to the system.

•Competitive package of salary and benefit.

• Insurances paid in according with the law

• Enjoy 12 days full of leave per year

• The La Sinfonía team always accompanies the associates' Indiviual development plan

• Vocational training/ college degree in Hotel Management or related field

• Familiar with Point of sale systems, MS office, Property management systems etc.

• Excellent English skills

• Having Spa knowledge & Service is preferable 

1. Submit online via email

Email: hr@lasinfoniavietnam. com (no Space between "m." & "c" )

2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi

Contact Name: Ms. Chi - Phone number:0975 856 683 | 0968 297 188