Quy mô :
Nguyễn Thị Hoa (Email: email@example.com) 037 320 4069 Trưởng phòng Nhân sự
33 - 35 Hàng Dầu, Hoàn Kiếm, Hà Nội; Số 1, Cầu Gỗ, Hoàn Kiếm, Hà Nội; Số 12-14 Đình Ngang, Hoàn Kiếm, Hà Nội
Mô tả công việc
- Answer telephone inquiries promptly and professionally and channelled to appropriate for assistance.
- Greet guests in a friendly, smiley face and professional manner.
- Handle all Spa services’ booking and make booking arrangement accordingly.
- Be knowledgeable about all aspects of the Spa services and facilities.
- Provide information and literature of facility in person and via telephone.
- Control entry into all areas of facility by restricting all un-authorised individuals.
- Collect moneys or other suitable payment from clients for all services rendered.
- Exercise thorough knowledge of opening and closing procedures.
- Conduct Spa tours if required.
- Ensure smooth operation of Spa receptions
- Respond to inquiries by phone and in person, providing complete details of all Spa aspects.
- Handle special assignments and secretarial duties if require
- Upsell sales package following the Spa concept.
- Maintain the guest profile.
- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)
- Maintain inventory and stocking of all products unexpired.
- Follow the Telephone Etiquette Standards
- To ensure the facility is in peak condition at all times (operations and cleanliness).
- To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
- To carry out any other duties and responsibilities as assigned
Quyền lợi được hưởng
• Working in a professional environment - 5-star service.
• Follow the reviews and rewards according to the system.
•Competitive package of salary and benefit.
• Insurances paid in according with the law
• Enjoy 12 days full of leave per year
• The La Sinfonía team always accompanies the associates' Indiviual development plan
Yêu cầu công việc
• Vocational training/ college degree in Hotel Management or related field
• Familiar with Point of sale systems, MS office, Property management systems etc.
• Excellent English skills
• Having Spa knowledge & Service is preferable
Yêu cầu hồ sơ
1. Submit online via email
Email: hr@lasinfoniavietnam. com (no Space between "m." & "c" )
2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi
Contact Name: Ms. Hoa (Daisy) - Phone number: 037 320 4069
|Chức danh||Ngày kết thúc||Mức lương|
|Lễ tân nhà hàng||23/10/2020||5 - 8 triệu|
|Lễ tân khách sạn||30/10/2020||5 - 8 triệu|
|Reservation Agent||30/10/2020||Thỏa thuận|
|Front Desk Agent / Receptionist||20/10/2020||5 - 8 triệu|
|Nhân viên lễ tân - giải trí||31/10/2020||Thỏa thuận|
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THÔNG TIN LIÊN HỆ
Địa chỉ: 33 - 35 Hàng Dầu, Hoàn Kiếm, Hà Nội; Số 1, Cầu Gỗ, Hoàn Kiếm, Hà Nội; Số 12-14 Đình Ngang, Hoàn Kiếm, Hà Nội
Điện thoại: (+84 24) 3828 5599