Spa Receptionist

La Sinfonía Del Rey Hotel & Spa

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Answer telephone inquiries promptly and professionally and channelled to appropriate for assistance.
  • Greet guests in a friendly, smiley face and professional manner.
  • Handle all Spa services’ booking and make booking arrangement accordingly.
  • Be knowledgeable about all aspects of the Spa services and facilities.
  • Provide information and literature of facility in person and via telephone.
  • Control entry into all areas of facility by restricting all un-authorised individuals.
  • Collect moneys or other suitable payment from clients for all services rendered.
  • Exercise thorough knowledge of opening and closing procedures.
  • Conduct Spa tours if required.
  • Ensure smooth operation of Spa receptions
  • Respond to inquiries by phone and in person, providing complete details of all Spa aspects.
  • Handle special assignments and secretarial duties if require
  • Upsell sales package following the Spa concept.
  • Maintain the guest profile.
  • Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)
  • Maintain inventory and stocking of all products unexpired.
  • Follow the Telephone Etiquette Standards
  • To ensure the facility is in peak condition at all times (operations and cleanliness).
  • To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
  • To carry out any other duties and responsibilities as assigned

Quyền lợi được hưởng

• Working in a professional environment - 5-star service.

• Follow the reviews and rewards according to the system.

•Competitive package of salary and benefit.

• Insurances paid in according with the law

• Enjoy 12 days full of leave per year

• The La Sinfonía team always accompanies the associates' Indiviual development plan

Yêu cầu công việc

• Vocational training/ college degree in Hotel Management or related field

• Familiar with Point of sale systems, MS office, Property management systems etc.

• Excellent English skills

• Having Spa knowledge & Service is preferable 

Yêu cầu hồ sơ

1. Submit online via email

Email: hr@ lasinfoniavietnam. com (note: you can't send your CV to email cause the space between email address, eg:

. com")

2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi

Contact Name: Ms. Hoa (Daisy) - Phone number: 037 320 4069

Spa Receptionist





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