Receptionist / Guest Service Agent.

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Ana Mandara programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

• Shuttle bus between Resort and City.

• Staff cafeteria

• Full social insurance.

• Join in Staff activities: Yearly teambuilding, Staff birthday party, ...

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Able to read and write English

Proficient in the use of Microsoft Office and SMILE SOFTWARE

* Qualifications –

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

* Experience –

1 year experience in guest / customer service, or an equivalent combination of education and experience.

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