reservation-manager

Reservation Manager

Rosewood Hotel Group – Hoiana Project

Quy mô :

Phòng Nhân Sự +84 (0) 235 626 3333 – Ext: 433. Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- To assist Director of Revenue in the day to day functioning of the Revenue department and assist the reservations team.

- Fully responsible of ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.

- Supervise job performance of reservation staff, implementing of policies and procedures, training and perform any other duties requested by Director of Revenue.

- To ensure guest satisfaction, anticipate and exceed guest expectations promptly.

- To maintain inhouse system configuration to ensure hotel information is accurate at all times for inhouse and IPS (CRS / GDS) use, ensuring problems in booking are minimized.

- To proactively target forward dates of concern and, in liaison with the Director of Revenue and Director of Sales and Marketing, develop strategies to anticipate any issues.

- To effectively communicate new rate plans and packages to all reservations staff.

- To monitor the interface link and associated reports on a daily basis and to investigate any discrepancies to ensure they are minimized.

- To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.

Quyền lợi được hưởng

- Competitive salary and packages.

- Service Charge.

- Interesting training course provided by hotel and Rosewood group.

- Professional working environment with international branding.

Yêu cầu công việc

- Must be computer literate. Knowledge of core hotel PMS and related software systems would be added advantage.

- Preferably with Diploma in Hotel Management and/or SPM qualifications.

- At least 2 years’ experience doing a managerial and/or supervisory role in Reservations department for a reputable international hotel chain.

Yêu cầu hồ sơ

Full CV

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Rosewood Hotel Group – Hoiana Project

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 433.

Website: http://career.hoiana.com/