Guest Service Manager

Hạn nộp: 30/08/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Sơn Trà - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Quản lý, điều hành

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
01/08/2019 11:05

Mô tả công việc

1. Ensures that all guests are attended to at the Front Desk.

2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.

3. Assists in answering inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions.

4. Monitors record of room availability and guests' accounts using Protel system.

5. Deals with complaints from customers and ensures that customers are appeased.

6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers.

7. Perform simple bookkeeping activities, such as balancing cash accounts when needed

8. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.

9. Ensure Guest Service are sufficiently stocked with stationery for operational purposes (letterhead, collateral)

10. Ensure all required policies are adhered to by Guest Service staff.

11. Ensure all guest registration and guest checkout documents are complete and accurate.

12. Ensure all guest refunds through credit cards are submitted to Finance on a timely basis.

13. Perform any other duties as required by the Residence Manager.

Quyền lợi được hưởng

1. Meal included

2. Company activity

3. MARSH Insurance, 24/24 Insurance

4. 13th month paid and bonus extra

Yêu cầu công việc

At least 3-4 years experience in the Front Office position in the hospitality industry.

Excellent verbal and written English; good interpersonal skills;

well organized; self-motivated, careful and learning capable.

Diploma or degree in English/ Human Resource management.

Yêu cầu hồ sơ

Online apply on Hoteljob.vn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Đánh giá (5)

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Sắp xếp đánh giá:

The Ascott Limited - Citadines Blue Cove Danang

Theo dõi

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Quy mô: 500 - 999
No. 1 Le Van Duyet Street, Son Tra District, Danang City, Vietnam
Ascott Vietnam is a member of Singapore-based The Ascott Limited, currently the world’s largest international owner-operator of serviced residence properties and a wholly-owned subsidiary of Southeast Asia’s largest real estate company CapitaLand Limited. The Ascott Limited operates three award-winning brands Ascott, Citadines and Somerset with more than 250 properties in over 94 cities across Asia Pacific, Europe and the Gulf region. The Ascott Limited has been in Viet Nam since 1994 and is known mainly through the Somerset brand at four big cities: - Hanoi + Somerset Grand Hanoi + Somerset Hoa Binh Hanoi + Somerset West Lake Hanoi - Ho Chi Minh City + Somerset Chancellor Court Ho Chi Minh City + Somerset Ho Chi Minh City + Somerset Vista - Danang + Somerset Danang Bay + Citadines Blue Cove Danang (Opening Q4/2017) - Hai Phong City + Somerset Central TD Hai Phong City (Opening 2013)