Mô tả công việc
• Escort guests to the changing rooms, lounge and provide information on the spa’s facilities
• Make, confirm, cancel and change reservations
• Responsible for checking guests in and taking payments on check out
• Promptly and courteously attend to telephone calls and emails and direct as appropriate
• Provide information on spa facilities and services
• Suggest and arrange services required for guests with special needs
• Complete cash out at end of day and process relevant reports
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as required
• Ensure high standard of customer care and treatment is delivered to each guest by all staff
• Clerical duties (i.e. faxing, filing, photocopying)
• Be a leader for contributing a positive team atmosphere for learning & development
• Be an ambassador of Nita Lake Lodge and Whistler
• Inventory of all product
• Updating inventory in Spa Booker
• Adjust contractor schedules on Booker
• Process guest product orders
• Answering customers questions
• Handling any mishaps or problems
• Addressing and resolving complaints
• Training employees with reception and attending duties and protocols
• Updating the spa manual, including procedures, expectations and protocols
• Ensuring the spa is clean and provides a relaxing environment for customers
• Relaying maintenance and housekeeping requests to the proper staff, and following up on requests
• Setting up trade show/event booths, possibly manning said booths
• Helping the manager plan events/large groups
• Handling bridal/corporate/assorted group bookings
Quyền lợi được hưởng
- Join Insurance in probation time if sign contract
- Have health care and Insurance
- 13th bonus
- Annual bonus
- Support ticket for interviewing trip and relocation transportation
- Bonus in PH and birthday
Yêu cầu công việc
- At least 1 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.
- Excellent service oriented mind
- Guest Complaint handling skill
- Good command in English
- MS Office
Yêu cầu hồ sơ
| Chức danh | Địa điểm | Ngày kết thúc | Mức lương |
|---|---|---|---|
| Training Executive | 31/12/2019 | 12 - 20 triệu | |
| Cost Controller | 31/12/2019 | 12 - 20 triệu | |
| Assistant Executive Housekeeper | 30/09/2019 | Thỏa thuận | |
| Reservation Manager | 30/09/2019 | Thỏa thuận | |
| Payable Accountant Supervisor | 31/12/2019 | 12 - 20 triệu | |
| Purchasing Officer | 31/12/2019 | 8 - 12 triệu | |
| Receiving Officer | 31/12/2019 | 8 - 12 triệu | |
| Front Office Supervisor | 31/12/2019 | Thỏa thuận | |
| Asst. Executive Housekeeper | 31/12/2019 | Thỏa thuận | |
| Laundry Manager | 31/12/2019 | Thỏa thuận | |
| Housekeeping Supervisor | 31/12/2019 | Thỏa thuận | |
| Sous Chef | 31/12/2019 | 20 - 30 triệu | |
| Bar Supervisor/Bar Captain | 31/10/2019 | Thỏa thuận | |
| Food & Beverage Supervisor | 31/10/2019 | Thỏa thuận | |
| Operator Supervisor | 31/10/2019 | Thỏa thuận | |
| Operator | 31/10/2019 | Thỏa thuận | |
| Nhân viên Cứu hộ/Life Guard | 31/10/2019 | Thỏa thuận | |
| Nhân viên An ninh (Security Guard) | 31/10/2019 | 5 - 8 triệu | |
| Nhân viên IT/IT Executive (Prefer Female Candidate) | 31/10/2019 | Thỏa thuận | |
| Bellman / Doorman | 30/09/2019 | Thỏa thuận | |
| Japanese Demi Chef de Partie (Ca phó Bếp nóng - Bếp Nhật) | 30/09/2019 | Thỏa thuận | |
| Beach & Water Sport Attendant | 30/09/2019 | Thỏa thuận | |
| Recreation Supervisor/Activity Supervisor | 30/09/2019 | Thỏa thuận | |
| Nhân viên Pha chế/Bartender | 31/12/2019 | Thỏa thuận | |
| Stewarding Supervisor | 30/09/2019 | Thỏa thuận | |
| Income Officer | 30/09/2019 | Thỏa thuận | |
| Receiving Supervisor | 30/09/2019 | Thỏa thuận |
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