Assistant Spa Manager

• Escort guests to the changing rooms, lounge and provide information on the spa’s facilities

• Make, confirm, cancel and change reservations

• Responsible for checking guests in and taking payments on check out

• Promptly and courteously attend to telephone calls and emails and direct as appropriate

• Provide information on spa facilities and services

• Suggest and arrange services required for guests with special needs

• Complete cash out at end of day and process relevant reports

• Follow emergency and safety procedures

• Provide direction to guests requiring guidance and offering any further assistance, as required

• Ensure high standard of customer care and treatment is delivered to each guest by all staff

• Clerical duties (i.e. faxing, filing, photocopying)

• Be a leader for contributing a positive team atmosphere for learning & development

• Be an ambassador of Nita Lake Lodge and Whistler

• Inventory of all product

• Updating inventory in Spa Booker

• Adjust contractor schedules on Booker

• Process guest product orders

• Answering customers questions

• Handling any mishaps or problems

• Addressing and resolving complaints

• Training employees with reception and attending duties and protocols

• Updating the spa manual, including procedures, expectations and protocols

• Ensuring the spa is clean and provides a relaxing environment for customers

• Relaying maintenance and housekeeping requests to the proper staff, and following up on requests

• Setting up trade show/event booths, possibly manning said booths

• Helping the manager plan events/large groups

• Handling bridal/corporate/assorted group bookings

- Join Insurance in probation time if sign contract

- Have health care and Insurance

- 13th bonus

- Annual bonus

- Support ticket for interviewing trip and relocation transportation

- Bonus in PH and birthday

- At least 1 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Excellent service oriented mind

- Guest Complaint handling skill

- Good command in English

- MS Office