Guest Relations Officer (Korean/ Chinese Speaking)

• To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise and sell marketing promotions,

• To Sign guests up to The Rewards,

• To assist guests with promotional redemption and the issue other promotion benefit if necessary ,

• Offer and arrange complimentary item/goodies for guests,

• Must continually strive to outperform and exceed guest expectations, be customer focused and possess a genuine devotion to assisting people,

• To be a ‘wealth of information’, aware of current and future gaming promotions and events, in addition to “Marketing Team” activity.

• To be an integral part of the guests ‘entertainment experience’.

• To actively pass on Guest complaints, compliments or comments to Management / Marketing Team.

• To perform any other reasonable duty as requested by management.

• All benefits comply with labor law.
• Meal, uniform: Provided by Company.
• Government Insurance, Accident Insurance 24/24 package
• Monthly: Salary + performance bonus + incentive + tip
• Year End Bonus: 13+++

• Speak fluently / advance Korean or Chinese is a MUST.
• Can communicate fluently in English.
• Excellent interpersonal skills with demonstrated customer service focus/ hospitality
• Strong organizational and communication skills
• Good and tidy appearance
• Strong problem solving skills with a high attention to detail
• Efficient in Microsoft Office
• Ability to multi-task
• Able to work shifts
• Please send your photo along with the resume
  

- Cover letter

- Certificates, license