Assistant Housekeeping Manager/ Trợ lý Trưởng bộ phận Buồng phòng

Hạn nộp: 31/03/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Buồng phòng

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
01/02/2023 16:49

Mô tả công việc

Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
Prepares monthly activity reports.
Coordinates and maintains equipment maintenance reports and records.
Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Assists the Executive Housekeeper to maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.
Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper.
Informs the Executive Housekeeper to requisite for supplies as required for Housekeeping.
Reports any pest-control issues to the Executive Housekeeper.
Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
Ensures no defect or dirty rooms are sold to a guest.
Ensures the proper handling and control of lost and found items.
Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures Housekeeping Team Leaders and Attendants work in a supportive and flexible manner with other departments.
Assists in the recruitment and selection of all Housekeeping associates. To follow hotel guidelines when recruiting and use a competency-based approach to select associates.
Assists the Executive Housekeeper to plan and implement effective learning programmes for all Housekeeping Team Leaders and Attendants.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Quyền lợi được hưởng

Insurance
Training & Development
Accommodation - Hoiana Staff Village
Annual leave
Heath checkup
Employee shuttle bus service
Uniform

Yêu cầu công việc

Familiar with the policy and procedure of Housekeeping
Familiar with each kind of room type and hotel service facilities.
Proven or demonstrated management abilities, taking initiative, leadership, problem solving, decision making, prioritizing, delegating, training and developing subordinates, producing results, (results-oriented), goal setting.
Housekeeping Supervisor (minimum 3 years)

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Đánh giá (5)

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!