Night Manager

Hạn nộp: 29/06/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huế, Đà Nẵng, Quảng Nam

Giờ làm việc
Ca đêm

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
N/A

Cập nhật
27/05/2020 17:40

Mô tả công việc

Assists to prepare and update the Front Office Departmental Operations Manual.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Submits all guests / employees incident reports.
Familiarize self with all kind of emergency procedures and take command post until a hotel executive arrives and takes over during the emergency situations
Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.
Coordinate with credit department for guest credit arrangement and billing instruction.
Handle guest’s complaint and special request tactfully, record down in internal log book and copy to the department concerned for necessary action taken.
Inspect rooms assigned to VIP guests and make sure those rooms are in good condition with amenities prior to guests arrival.
Greet the VIP guest upon their arrival, check-in and escort to room. Bid farewell to them upon their departure from hotel.
Conduct a courtesy call to the guests as required and assist to arrange the departure transportation if necessary.
Review all folios for VIP guests a night prior their departure as to avoid any irregular item was posted.
Assist Executive Housekeeper to keep valuable lost and found items if necessary.
Handle guest’s sleep out, double-locked and unlocked as requested by guests.
Conduct floor patrol and hotel premises with security during overnight.
Prepare / save the necessary reports for the following days to review.
Review the guest in-house rate, check flash report, room analysis report etc., assure all figures are accurate before circulate to executive committee member in the morning.
Coordinates with Front Desk on voucher, billing instructions, deposits, rebates etc., to minimise bad debts, skippers, untraceable charges and allowance.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
Assist to develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

Excellent command of English reading and writing ability is required;
Hotel Management or Business Degree preferred
Minimum of 1 year managerial or 2 year supervisory experience in hotel front office operations

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
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