Front Office Manager

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

• Train, supervise and support office staff, including receptionists, security guards and call center agents

• Schedule shifts

• Ensure timely and accurate customer service

• Handle complaints and specific customers requests

• Troubleshoot emergencies

• Monitor stock and order office supplies

• Ensure proper mail distribution

• Prepare and monitor office budget

• Keep updated records of office expenses and costs

• Ensure company’s policies and security requirements are met

- Các chế độ khác theo quy định của công ty và nhà nước

• Hands on experience with office machines (e.g. fax machines and printers)

• Thorough knowledge of customer service, office management and basic bookkeeping procedures

• Proficiency in English (oral and written)

• Solid knowledge of MS Office, particularly Excel and Word

- Sơ yếu lý lịch.

- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.

- Các bằng cấp có liên quan.

Ứng viên quan tâm, xin vui lòng nộp hồ sơ về Phòng Hành chính-Nhân sự, Khách sạn Hoi An Central Botique Hotel & Spa

 Địa chỉ: 91 Hùng Vương, Hội An, Quảng Nam

Email: Tin đã hết hạn

Điện thoại: 0235 3959999 hoặc 0837203404