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Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Đà Lạt - Lâm Đồng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
28/03/2023 16:34

Mô tả công việc

  • Supervise the efficient operations of reception including check in/out procedures
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

Quyền lợi được hưởng

  • Salary: According to the agreement.
  • Types of allowances: According to the company's regulations.
  • Bonus: According to the company's regulations.
  • Training: According to company regulations.

Yêu cầu công việc

  • Previous experience in a customer-focused industry
  • Desire to progress within the Hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team

Yêu cầu hồ sơ

  • Job application
  • ID card
  • Curriculum vitae
  • Related certificate qualification

Chia sẻ:
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Khách sạn Golf Valley

Khách sạn Golf Valley

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  • Quy mô:
  • 94 Đường Bùi Thị Xuân, Phường 2, Thành phố Đà Lạt, Lâm Đồng, Vietnam

  • Located in the heart of Dalat City, Golf Valley Hotel is creating its own unique features that you can not miss. With modern design in a unique folding style, an interior space is harmonized by the colors of the land features. Golf Valley offers 164 luxurious guest rooms, with high-end furnishings and balconies overlooking the large private golf course.

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