• Install and configure computer hardware operating systems and applications;
• Monitor and maintain computer systems and networks;
• Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshoot system and network problems and diagnose and solve hardware/software faults;
• Provide support, including procedural documentation and relevant reports;
• Follow diagrams and written instructions to repair a fault or set up a system;
• Support the roll-out of new applications;
• Set up new users' accounts and profiles and deal with password issues;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to tier 2 support, if appropriate);
• Prioritize and manage many open cases at one time.

• Free Shuttle Bus
• Duty Meals
• Services Charge
• Health Check
• Insurance 24/7

Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month

Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable

Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

JOB REQUIREMENT

Previous working experience in Hospitality Industry

Certification on Microsoft Professional Courses and other IT Certifications

Experience in the use of network monitoring tools, remote desktop tools

Results oriented, high energy, self-motivated

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254 378 8125 

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam