Tuyển Tour Operator (English Speaking)

- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems

- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)

* Conduct the operating program

- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.

* Deliver profiles over to tour guides

- Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin

- Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season

* Monitor, supervise and solve problems arising during the tour

- Pre-check services to make sure all services are reserved before the client’s arrival

- Monitor, supervise and update information and situation of tourists through the tour guide

- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs

- Update the issues in the issue reports and transfer them to the Quality Control Department

* Other tasks

- Handle the cases which need changing due to storms, floods, etc.

- Update information about the sightseeing fares, opening and closing times of tourist spots

- Conduct inspection destination / service to update information to other department

- Conduct research to extend guide database by finding possible guide suppliers

- Conduct meeting with guides: review the salary of guides and the payment facilities every year

* Total reward:

- In addition to the handsome salary & bonus under the working capacity, you are committed to working in dynamic working environment with featured policy and benefits as below:

* Training:

- Specific knowledge: You will be offered intensive training with inspection trips in destinations which makes you confident with the knowledge & real experience to consultant more effectively to customers.

- Skills: In low seasons, along with English course annually, several skills training courses are organized to make you have opportunity to practice & self – improve abilities.

- Motivation trips: Under the spirit” Work Hard, Play Hard”, annually there will be several Motivation trips of the whole Company, of each department, each destination with a lot of attractive team building, which enhance the team spirit and explore the potential ability of staff. In Head Office, there will be some short motivation trips giving you unforgettable experiences of interesting activities, such as: trekking, hiking, biking, kayaking,…

- Along with annual health check - up once a year, Company also offer a pack of comprehensive health insurance & accident insurance 24/24 AON.

- Easia Travel also pay attention to the spiritual life of each staff on special occasions like birthday, wedding, Women Day, Mid – Autumn for children…

* The details about benefits as below:

* Working time & rest:

- 40 hours per week with flexible time option (8h30 – 12h/morning & 13h30 – 17h30: afternoon; off: Saturday & Sunday)

- 12 days of annual leave entitlement

* Staff Wellness Program:

- Annual Medical Check-up

- Personal accident and health insurance 24/24 (AON)

* Company Events:

- Motivation Trip.

- Year End Party

* Other Benefits:

- Lunch allowance

- Public holiday bonus

- The Thirteen Salary

- Marriage Gift

- Birthday Gift…

- Education: English teaching by Native English teacher (free tuition fee)

- Having at least 1 year experience in a similar position

- Good communication skills in German & English is a must

- Good computer skills (Excel, Word, Outlook)

- Sophisticated, detail – oriented

- Good health condition and flexible, be willing and available to travel

Tên liên hệ: Phòng Hành Chánh Nhân Sự

Địa chỉ: Hanoi Head Office - C/o ATS Hotel, Suite 326, Pham Ngu Lao Street , Quận Hoàn Kiếm , Hà Nội, Việt Nam