Floor Supervisor (Start after Tet Holiday)

POSITION SUMMARY:

Supervise and inspect the work of assigned room attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

RESPONSIBILITIES:

- Supervise the implementation of housekeeping standards and procedures in relation to Bedroom service, Bathroom service, Valet service, Cleaning service, Linen maintenance.

- Recommended changes to these standards and training needs on an ongoing basis.

- Maintain a current and thorough knowledge of all housekeeping systems.

- Open and close the shift and ensure effective shift hand over.

- Distribution and collection of keys.

- Management of all incoming and outgoing calls.

- Solve employee grievances.

- Perform Room allocations and inspections.

- Liaise with Front Office for guest and hotel requirements.

- Ensure guest valet is processed and delivered in a timely manner.

- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).

- Manage all special requests made by guests.

- Ensure consistency within the department.

- Management of lost property for the hotel.

- Ensure you have complete knowledge of room types, layouts and facilities.

- Manage storage areas.

- Maintain adequate stock levels.

- Complete stock takes as required.

- Conduct shift briefings to ensure hotel activities and operational requirements are known.

- Complete other tasks which assigned by the leader.

- Salary: Negotiate

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Organizational and training abilities.

- Good leadership skills.

EDUCATION / CERTIFICATES / EXPERIENCE:

- High School or Vocational Certification in Hotel Management or related field.

- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.