Call Center Agent (Start after Tet Holiday)
Quy mô :
HR Department email@example.com firstname.lastname@example.org
B7 Giảng Võ, Ba Đình, Hà Nội
Mô tả công việc
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
- Process all incoming and outgoing calls accurately and courteously.
- Record and controls accurately wake up calls.
- Page guests in co-operation with concerned departments.
- Record all entries on traffic sheets.
- Assist guests with international calls and directory queries.
- Call guests by name whenever possible.
- Page staff member when requested.
- Abide by principles of guest privacy.
- Handle guests’ needs or requests and reports complaints to the Call Center Manager.
- Report on logbook daily.
- Bill call costs.
- Aware of local telephone listings and frequently dialed numbers.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
- Advise defects on switchboard equipment to Manager.
- Maintain a clean work environment.
- Attend to all guest queries and requests promptly.
- Maintain detailed knowledge of the Hotel’s fire, life and safety system.
- Maintain detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
- Maintain Hotel Information.
Quyền lợi được hưởng
- Salary: Negotiate
Yêu cầu công việc
ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Fluent in English.
- Second foreign language is preferred.
EDUCATION / CERTIFICATES / EXPERIENCE:
- High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
- 1 year experience in customer service or switchboard operator.
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Public Area Attendant||31/03/2020||Thỏa thuận|
|Room Attendant||31/03/2020||Thỏa thuận|
|E-Commerce Supervisor||31/03/2020||Thỏa thuận|
|E-Commerce Manager||31/03/2020||Thỏa thuận|
|Duty Manager (Reception/Front Office Team)||29/03/2020||Thỏa thuận|
|Nhân Viên An Ninh (Đi làm sau Tết Nguyên đán) - Security Officer (Start after Tet Holiday)||29/02/2020||Thỏa thuận|
|Bellman (Start after Tet Holiday)||31/03/2020||Thỏa thuận|
|Call Center Agent (Start after Tet Holiday)||31/03/2020||Thỏa thuận|
|Guest Service Agent (Start after Tet Holiday)||31/03/2020||Thỏa thuận|
|Tạp Vụ (Đi làm sau Tết Nguyên đán) - Steward (Start after Tet Holiday)||31/03/2020||Thỏa thuận|
|Cashier - All Outlets (Start after Tet Holiday)||31/03/2020||Thỏa thuận|
THÔNG TIN LIÊN HỆ
Địa chỉ: B7 Giảng Võ, Ba Đình, Hà Nội
Điện thoại: email@example.com