Residence Club

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Provide prompt and efficient services for guests according to the standard.
  • Check all the arrival and due out list, check the room conditions and guests preferences. Prepare for checking-in or checking out.
  • Coordinates with Housekeeping on the set up of amenities in Residence Club rooms prior to guests’ arrival.
  • Welcome the Club arrival guest, escort them to the room, explain the hotel services, room facilities & arrange the welcome amenities.
  • Well prepare the breakfast, afternoon tea, and evening cocktail.
  • Complete every matters what assigned by guests, in case of difficulties, report to higher authorities.
  • Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
  • Complete the section log book carefully, and hand over to next shift, especially for the important complaints and events.
  • Performs check-ins and check-outs promptly and efficiently according to standards.
  • To assist and handle Long Stay Guest account settlement and House Use account settlement.
  • Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Team Leader - Residence Club.
  • Follows up on Traces and ensure complete update and Resolve Follows up on high balance account daily and alert Team Leader if account exceeded house limit.
  • To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care
  • Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
  • Offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
  • Performs Food and Beverage service to guests in the Lounge promptly and efficiently according to standards.
  • Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
  • Ensures the Residence Club Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
  • Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good team player
  • Good interpersonal and communication skills
  • Good communication skill in English verbal, listening and writing
  • Hotel Management or Business Degree preferred

Yêu cầu hồ sơ

Full CV

Residence Club

Chức danh Ngày kết thúc Mức lương
Administrative Assistant to Hotel Manager 30/06/2020 Thỏa thuận
Floor Supervisor 30/06/2020 Thỏa thuận
Account Payable Supervisor 30/06/2020 Thỏa thuận
Paymaster 30/06/2020 Thỏa thuận
Cost Controller 30/06/2020 Thỏa thuận
Security Manager 28/06/2020 Thỏa thuận
Reservations Agent 23/06/2020 Thỏa thuận
Guest Service Manager (Duty Manager) 28/06/2020 Thỏa thuận
Bellman 28/06/2020 Thỏa thuận
Guest Services Associate - Front Desk 28/06/2020 Thỏa thuận
Guest Relation Manager 29/08/2020 Thỏa thuận
Chief Baker 01/06/2020 Thỏa thuận
Chef de Cuisine - Associates Dining 01/07/2020 Thỏa thuận
Chef De Partie - Associates Dining 01/07/2020 Thỏa thuận
Demi Chef De Partie - Associates Dining 01/07/2020 Thỏa thuận
Operations Manager - Associates Dining 01/07/2020 Thỏa thuận
Communications Manager 01/07/2020 Thỏa thuận
Pastry Chef 01/07/2020 Thỏa thuận
Sous Chef - Pastry 01/07/2020 Thỏa thuận
Sous Chef - Bakery 01/07/2020 Thỏa thuận
Sous Chef - Butcher 01/06/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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