Residence Club

Hạn nộp: 30/05/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5

Nơi làm việc
Đà Nẵng, Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Quản lý, điều hành

Vị trí
Nhân viên

Cập nhật
11/05/2021 16:55

Mô tả công việc

Provide prompt and efficient services for guests according to the standard.
Check all the arrival and due out list, check the room conditions and guests preferences. Prepare for checking-in or checking out.
Coordinates with Housekeeping on the set up of amenities in Residence Club rooms prior to guests’ arrival.
Welcome the Club arrival guest, escort them to the room, explain the hotel services, room facilities & arrange the welcome amenities.
Well prepare the breakfast, afternoon tea, and evening cocktail.
Complete every matters what assigned by guests, in case of difficulties, report to higher authorities.
Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
Complete the section log book carefully, and hand over to next shift, especially for the important complaints and events.
Performs check-ins and check-outs promptly and efficiently according to standards.
To assist and handle Long Stay Guest account settlement and House Use account settlement.
Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Team Leader - Residence Club.
Follows up on Traces and ensure complete update and Resolve Follows up on high balance account daily and alert Team Leader if account exceeded house limit.
To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care
Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
Offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
Performs Food and Beverage service to guests in the Lounge promptly and efficiently according to standards.
Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
Ensures the Residence Club Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.

Quyền lợi được hưởng

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.

Yêu cầu công việc

People person and good team player
Good interpersonal and communication skills
Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree preferred

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
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