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1140 400
23278 1

Residence Club

  • Hạn nộp: 30/05/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Đà Nẵng, Quảng Nam
Giờ làm việc
Làm theo ca
Ngành nghề
Quản lý điều hành
Vị trí
Nhân viên
Cập nhật
17:40 27/05/2020

Mô tả công việc

  • Provide prompt and efficient services for guests according to the standard.
  • Check all the arrival and due out list, check the room conditions and guests preferences. Prepare for checking-in or checking out.
  • Coordinates with Housekeeping on the set up of amenities in Residence Club rooms prior to guests’ arrival.
  • Welcome the Club arrival guest, escort them to the room, explain the hotel services, room facilities & arrange the welcome amenities.
  • Well prepare the breakfast, afternoon tea, and evening cocktail.
  • Complete every matters what assigned by guests, in case of difficulties, report to higher authorities.
  • Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
  • Complete the section log book carefully, and hand over to next shift, especially for the important complaints and events.
  • Performs check-ins and check-outs promptly and efficiently according to standards.
  • To assist and handle Long Stay Guest account settlement and House Use account settlement.
  • Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Team Leader - Residence Club.
  • Follows up on Traces and ensure complete update and Resolve Follows up on high balance account daily and alert Team Leader if account exceeded house limit.
  • To checks and replenishes collateral and stationeries as required for daily operations. To handle and maintain all tools and equipment in department with appropriate care
  • Coordinates with Housekeeping on the set up of amenities in the rooms prior to guests’ arrival
  • Offer the assistance of Service Express to assist with the luggage and offer departure transportation if required.
  • Performs Food and Beverage service to guests in the Lounge promptly and efficiently according to standards.
  • Sets up the Residence Club Lounge with amenities such as updated international newspapers, periodicals and magazines.
  • Ensures the Residence Club Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
  • Creates an organised, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.

Quyền lợi được hưởng

  • Competitive salary and packages.
  • Service Charge.
  • Interesting training course provided by hotel and Rosewood group.
  • Professional working environment with international branding.

Yêu cầu công việc

  • People person and good team player
  • Good interpersonal and communication skills
  • Good communication skill in English verbal, listening and writing
  • Hotel Management or Business Degree preferred

Yêu cầu hồ sơ

Full CV
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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
  • +84 (0) 235 626 3333 – Ext: 586079
  • Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!