Assistant Front Office Manager - Silverland Jolie Hotel

Silverland Hospitality

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Responsible for the Front Desk day to day operation and delegates task for the efficient and smooth running of the Front Desk.
  • Greets all guests at any time in a friendly and helpful manner and use guest name at all times.
  • Supervise the Front Desk personnel to ensure optimum occupancy and average room rate to ensure maximum revenue by up selling skill.
  • Ensure that standard operating procedures for check in, check out and room change properly implemented by the entire Front Desk team. 
  • Frequently inspect cleanliness and orderliness of the Front Desk and regularly check the availability of stationery required by the Front Desk.
  • Ensure that guests depart from the hotel with a positive impression from the Front Desk team. 
  • Attends to guest complaint, inquiries and request when necessary referring them to the Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager.
  • Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations. 
  • To keep monitoring of Room blocking for the arrival and liaise with Housekeeping Department to make sure the Room Ready upon guest arrival. 
  • Responsible for Front Desk Staff Monthly Schedule.
  • Perform other duties, which are assigned by the superior from time to time.

Quyền lợi được hưởng

  • Competitive salary
  • Montly productivity bonus
  • Social Insurance
  • Training and Development
  • Others as Hotel's policy: Daily Meal, AL, 13th bonus...

Yêu cầu công việc

  • Only candidates in Hospitality industry.
  • Minimum 1 - 2 years working experience in a similar role.
  • Good leadership and communication skills.
  • Fluently English in both speaking and writing.
  • Problem solving, reasoning, motivating, organizational and training abilities.

Yêu cầu hồ sơ

  • Please submit your CV via email: Gửi email (Ms. Tra - Group HR)
  • Contact: (028) 38272740 (Ext: 6969) / 0934747588

Assistant Front Office Manager - Silverland Jolie Hotel

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