Assistant Front Office Manager - Silverland Jolie Hotel
Quy mô : 500 - 999
Mô tả công việc
- Responsible for the Front Desk day to day operation and delegates task for the efficient and smooth running of the Front Desk.
- Greets all guests at any time in a friendly and helpful manner and use guest name at all times.
- Supervise the Front Desk personnel to ensure optimum occupancy and average room rate to ensure maximum revenue by up selling skill.
- Ensure that standard operating procedures for check in, check out and room change properly implemented by the entire Front Desk team.
- Frequently inspect cleanliness and orderliness of the Front Desk and regularly check the availability of stationery required by the Front Desk.
- Ensure that guests depart from the hotel with a positive impression from the Front Desk team.
- Attends to guest complaint, inquiries and request when necessary referring them to the Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager.
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.
- To keep monitoring of Room blocking for the arrival and liaise with Housekeeping Department to make sure the Room Ready upon guest arrival.
- Responsible for Front Desk Staff Monthly Schedule.
- Perform other duties, which are assigned by the superior from time to time.
Quyền lợi được hưởng
- Competitive salary
- Montly productivity bonus
- Social Insurance
- Training and Development
- Others as Hotel's policy: Daily Meal, AL, 13th bonus...
Yêu cầu công việc
- Only candidates in Hospitality industry.
- Minimum 1 - 2 years working experience in a similar role.
- Good leadership and communication skills.
- Fluently English in both speaking and writing.
- Problem solving, reasoning, motivating, organizational and training abilities.
Yêu cầu hồ sơ
- Please submit your CV via email: Gửi email (Ms. Tra - Group HR)
- Contact: (028) 38272740 (Ext: 6969) / 0934747588
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