Reservations Agent

• Handle all room reservations via phone, email, fax, letters, or online channels in a timely and professional manner (within 24 hours).
• Provide accurate and up-to-date information on hotel facilities, room types, promotions, packages, and other outlets.
• Maintain complete and accurate reservation records in the system.
• Ensure proper room blocking according to special guest requests (Suite, connecting rooms, accompanied rooms, non-smoking rooms, etc.).
• Review daily incoming and arrival reservations to ensure completeness of information and prevent operational issues.
• Follow up and reconfirm tentative reservations to convert them into confirmed bookings.
• Coordinate closely with Front Office, Sales, Housekeeping, and other departments to ensure seamless guest experience.
• Handle guest complaints professionally and escalate to Reservation Supervisor or Management when necessary.
• Assist in upselling rooms, packages, and additional services to maximize revenue.
• Maintain a favorable public image of the hotel in all guest communications.

• Xe đưa đón 2 chiều Phan Rang – Amanoi / 2-way shuttle bus between Phan Rang and Amanoi
• Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non-local employees
• 1,5 ngày nghỉ mỗi tuần / 1.5 days off per week
• 12 ngày phép năm / 12 annual leave days per year
• Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation
• Quà sinh nhật dành cho nhân viên/ Birthday gift for employees

Thu nhập & đãi ngộ | Compensation & Rewards

• Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
• Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
• Thưởng hiệu suất công việc/ Incentive / performance bonus
• Thưởng cuối năm dựa trên kết quả kinh doanh/ Year-end bonus based on business performance

Phát triển & đặc quyền | Development & Privileges

• Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
• Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs
• Ưu đãi ăn uống cho nhân viên/ Employee dining discounts
• Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties

• Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field.
• Minimum 1 year of experience in Reservations, Front Office, or related hospitality role (4–5 star environment preferred).
• Good command of English (spoken and written); additional languages are an advantage.
• Proficient in PMS systems (Opera or equivalent).
• Strong communication skills with professional telephone etiquette.
• Detail-oriented with high accuracy in data entry.
• Strong organizational and time management skills.
• Ability to work under pressure and meet response deadlines.
• Service-minded, proactive, and team-oriented.

CV

Qualifications